topic Re: Disabled WLAN in Unleashed app and now I can't reenable it! in RUCKUS Support for Lennar Homes

Disabled WLAN in Unleashed app and now I can't reenable it!

Ashleyvrich — Thu, 19 Sep 2024 17:03:02 GMT

I manage my network through the Unleashed app on my phone and can only access the app when my device is connected to the WLAN. I disabled the WLAN to try to fix a network issue, but now I can't get back into the app to reenable it. What do I do!?

Re: Disabled WLAN in Unleashed app and now I can't reenable it!

Imran_ruckus — Thu, 19 Sep 2024 17:05:40 GMT

Hi @Ashleyvrich
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Disabled WLAN in Unleashed app and now I can't reenable it!

Ashleyvrich — Thu, 19 Sep 2024 17:06:36 GMT

Yes, we are in a Lennar home.

Re: Disabled WLAN in Unleashed app and now I can't reenable it!

Imran_ruckus — Thu, 19 Sep 2024 17:13:45 GMT

Hi @Ashleyvrich

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

I appreciate the information you provided regarding your WLAN issues. Based on your description, it appears that your RUCKUS WLAN is currently not operational.

To resolve this, please log in to your Unleashed system using a laptop web browser. You can access it via the Master AP IP Address or directly at https://unleashed.ruckuswireless.com/. Once logged in, you should see the Unleashed dashboard.

I recommend creating a new WLAN/SSID and establishing a separate 5GHz and 2.4GHz networks from your Unleashed Access Point. This will help minimize any wireless interference with each other. For detailed instructions on creating a new WLAN/SSID, please refer to the following resources:

Creating a New Wireless WLAN (SSID): Community Link
Video Tutorial: YouTube Link

Should you have any further questions or require assistance, please do not hesitate to reach out.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Disabled WLAN in Unleashed app and now I can't reenable it!

Imran_ruckus — Fri, 20 Sep 2024 12:18:50 GMT

Hi @Ashleyvrich

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Disabled WLAN in Unleashed app and now I can't reenable it!

Ashleyvrich — Fri, 20 Sep 2024 20:51:11 GMT

Unfortunately, that did not resolve the problem as the WLAN was still disabled after I went through creating a new WLAN. I was able to find a workaround instead and reenabled the WLAN through accessing my non-Ruckus router's IP, since that connection was still active. The issue is resolved.

Re: Disabled WLAN in Unleashed app and now I can't reenable it!

Imran_ruckus — Fri, 20 Sep 2024 21:01:56 GMT

Hi @Ashleyvrich

I hope this message finds you well.

Thank you for your response and the update.

You can enable or disable the WLAN from the RUCKUS Unleashed system using the Master AP IP address or by visiting RUCKUS Unleashed.

Please refer to the below screenshot for the same:

I’m glad to hear that the issue has been resolved.

We appreciate your time and patience throughout this process.

Thank you for reaching out to RUCKUS Lennar Home Community, and please don’t hesitate to contact us with any future inquiries.

Wishing you a great weekend ahead!

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Disabled WLAN in Unleashed app and now I can't reenable it!

Imran_ruckus — Mon, 23 Sep 2024 12:28:00 GMT

Hi @Ashleyvrich

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Disabled WLAN in Unleashed app and now I can't reenable it!

Ashleyvrich — Mon, 23 Sep 2024 20:13:51 GMT

Hello. I provided an update at 5:51pm on 20 September.

Re: Disabled WLAN in Unleashed app and now I can't reenable it!

Imran_ruckus — Mon, 23 Sep 2024 20:27:15 GMT

Hi @Ashleyvrich

I hope this message finds you well.

Thank you for your response.

My apologies for the confusion.

I’m glad to hear that the issue has been resolved.

We appreciate your time and patience throughout this process.

Thank you for reaching out to RUCKUS Lennar Home Community, and please don’t hesitate to contact us with any future inquiries.

Wishing you a great week ahead!

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community