topic Re: Accessing new switch via IP address and password has failed | cannot access system through Ru... in RUCKUS Support for Lennar Homes

Accessing new switch via IP address and password has failed | cannot access system through Ruckus ap

Pewbert1 — Mon, 09 Sep 2024 19:51:25 GMT

After receiving my new Ruckus Swtich 7150 C12P I attempted to login through the IP address i found through IP scanner. When I attempted to login with standard passwords i was forbidden access. I cannot login to the switch or the ruckus app

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

pinky_ruckus — Mon, 09 Sep 2024 21:11:24 GMT

Hi @Pewbert1 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

Pewbert1 — Mon, 09 Sep 2024 21:43:41 GMT

Hello,

I was able to find the dashboard but unfortunately none of the password configurations worked to gain access. none of them worked

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

pinky_ruckus — Mon, 09 Sep 2024 21:56:03 GMT

Hello @Pewbert1 ,

Thank you for the response.

Could you please confirm if you are using the AP IP address or the Switch IP address to login to the web browser?

We also request you to please share the output of the IP scanner results for the IP addresses.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

Pewbert1 — Mon, 09 Sep 2024 22:32:04 GMT

I have attempted to login to both the switch and master AP and both have failed. please see my detailed information below

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

Imran_ruckus — Tue, 10 Sep 2024 12:41:41 GMT

Hi @Pewbert1

Thank you for your response and the update.

Please click on the "Forgot Password" option and attempt to recover your username and password.

If you are unable to recover your credentials, try logging into Unleashed using the default credentials provided below:

Please ensure to use capital letters where indicated, as these credentials are case-sensitive.

If you encounter any issues or have any questions, please let me know.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

Pewbert1 — Tue, 10 Sep 2024 13:56:41 GMT

Hey Imran,

I tried all these and all of them failed to gain me access. I was sure to use capital letters where requested and tried other variations to them as well and none have worked.

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

Imran_ruckus — Tue, 10 Sep 2024 14:35:54 GMT

Hi @Pewbert1

Thank you for your response and the update.

If none of the usernames or passwords are working, the next step would be to perform a factory reset on the Access Points and reconfigure them with a new Wi-Fi network/SSID.

Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on performing a factory reset of the Access Points:

Factory Reset Process for RUCKUS R510 Access Points

Should you need any assistance during this process, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

Pewbert1 — Wed, 11 Sep 2024 14:54:38 GMT

I was able to factory reset the AP's and can now access the dashboard and my system through the app, however I am now concerned because the dashboard shows my switch as disconnected, and when I attempt to login to the switch using the new username and password I am unable to do so.

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

pinky_ruckus — Wed, 11 Sep 2024 15:33:37 GMT

Hello @Pewbert1 ,

Greetings!

Thank you for sharing the information.

I would suggest you upgrade the firmware of the Switch since the Switch is on the older version.

Before proceeding with the upgrade, we would need to check few configurations of the switch.

Before we can help, we need to check which version the Switch is currently running.

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

Enable

Show version

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

pinky_ruckus — Mon, 16 Sep 2024 14:04:44 GMT

Hello @Pewbert1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

pinky_ruckus — Wed, 18 Sep 2024 17:16:08 GMT

Hello @Pewbert1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Accessing new switch via IP address and password has failed | cannot access system through Ru...

pinky_ruckus — Tue, 24 Sep 2024 13:10:37 GMT

Hi @Pewbert1,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community