topic Re: AP no longer has lights after switch replacement in RUCKUS Support for Lennar Homes

AP no longer has lights after switch replacement

Dylannn23 — Wed, 11 Sep 2024 00:46:35 GMT

Hi. I received a replacement switch which was working fine for a few days. Now after a few days my AP has no lights showing and the internet connection is no longer showing. Below is the status of the switch and the status of the AP

Re: AP no longer has lights after switch replacement

pinky_ruckus — Wed, 11 Sep 2024 13:18:46 GMT

Hello @Dylannn23 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you received the replacement Switch, and the AP is still not turning on.

Could you please unplug the Access point cable from the port which is connected to the Switch (please refer to the below figure) and connect it back to any other 12 ports in the Switch and kindly check if the Ap is turning on?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: AP no longer has lights after switch replacement

Dylannn23 — Wed, 11 Sep 2024 17:32:10 GMT

Hello. I tried a different port and it is still not turning on. After unplugging and plugging the switch back in yesterday, I received power again to the AP. However, this morning I no longer have power to the AP and no lights are displaying. The switch is still showing the same green lights

Re: AP no longer has lights after switch replacement

pinky_ruckus — Wed, 11 Sep 2024 18:29:37 GMT

Hello @Dylannn23 ,

Thank you for the information you shared.

As per the case description, I understand that your Ruckus AP is not turning on even after changing the ports. .

As you have mentioned that the switch is working and there are no lights in the access points, it is always good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AP no longer has lights after switch replacement

pinky_ruckus — Wed, 11 Sep 2024 18:41:24 GMT

test

Re: AP no longer has lights after switch replacement

pinky_ruckus — Wed, 11 Sep 2024 18:41:33 GMT

test

Re: AP no longer has lights after switch replacement

Dylannn23 — Fri, 13 Sep 2024 07:29:13 GMT

I'm trying to access the CLI through terminal on my MacBook and it is not working. I am not posting the IP here for privacy purposes, but I did use the device IP address which I found through the Fing app on my iPhone.

SSH admin@IP: Unable to negotiate with "IP" port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1

NC "IP" 23: does not result in anything

ssh-keygen -R "IP": No such file or directory

Re: AP no longer has lights after switch replacement

Dylannn23 — Fri, 13 Sep 2024 07:32:05 GMT

Re: AP no longer has lights after switch replacement

Imran_ruckus — Fri, 13 Sep 2024 12:39:53 GMT

Hi @Dylannn23

Greetings!!!

Thank you for the response and the information you shared.

Could you please try to browse IP address of the Switch in a web browser and login?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to login.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP no longer has lights after switch replacement

Dylannn23 — Fri, 13 Sep 2024 16:06:41 GMT

Hello. I am able to open the browser, but it will not let my sign in. I enter my username and password, but the login menu instantly pops up right away. I am using the same log in information as when I initially set up the Switch.

I checked the scan and there are no other devices by the name of "ruckus" or "brocade." Only the one I found which says icx7150

Re: AP no longer has lights after switch replacement

Imran_ruckus — Fri, 13 Sep 2024 16:09:24 GMT

Hi @Dylannn23

Thank you for the response and the information you shared.

Please try the Switch default credentials mentioned in the below:

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP no longer has lights after switch replacement

Dylannn23 — Fri, 13 Sep 2024 16:19:36 GMT

After one of those combinations I was able to sign in and it required me to change the password. I am now on the general systems configuration page

Re: AP no longer has lights after switch replacement

Imran_ruckus — Fri, 13 Sep 2024 16:25:16 GMT

Hi @Dylannn23

Thank you for the response and the update.

Follow the below process,

Please follow the below screenshots and enable Telnet:

Once you enable Telnet try to access CLI from the MAC terminal as described below. And share the output of the commands mentioned below in this post.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

- enable
- show version
- show flash
- show inline power
- show inline power detail
- show interface brief

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP no longer has lights after switch replacement

Dylannn23 — Sat, 14 Sep 2024 01:13:15 GMT

Please enter the below commands once you log in to CLI and share the output.

- enable

- show version

- show flash

- show inline power

- show inline power detail

- show interface brief

Re: AP no longer has lights after switch replacement

Imran_ruckus — Mon, 16 Sep 2024 12:39:18 GMT

Hi @Dylannn23

Greetings!!!

Thank you for the response and the update.

Please perform the below commands once:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#no inline power

Switch(config-mif-1/1/1-1/1/12)#inline power

Check if it works, If not please refer below:

Please try to hard reset the RUCKUS Switch as described in the RUCKUS Lennar Knowledge Base self-help article mentioned below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Once done, please check the status and confirm.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP no longer has lights after switch replacement

Dylannn23 — Mon, 16 Sep 2024 17:17:39 GMT

Hello. I entered the commands. What are the next steps?

Re: AP no longer has lights after switch replacement

Imran_ruckus — Mon, 16 Sep 2024 17:26:33 GMT

Hi @Dylannn23

Thank you for your response.

If the Access Points still do not power on, please proceed with a hard reset of the RUCKUS ICX-7150-C12P Switch as outlined in my previous message.

Please let me know if this resolves the issue.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: AP no longer has lights after switch replacement

Imran_ruckus — Wed, 18 Sep 2024 12:23:14 GMT

Hi @Dylannn23

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: AP no longer has lights after switch replacement

Dylannn23 — Wed, 18 Sep 2024 16:19:36 GMT

Hello. After performing a factory reset and logging back into the switch, the issue is still not resolved. When I plugged the switch back in during the factory reset, the AP worked and the lights displayed for around half of the day, then disappeared again. Anytime I unplug the switch then plug it back in, the AP will display lights for a very limited time. The status lights on the switch are still the same

Re: AP no longer has lights after switch replacement

Imran_ruckus — Wed, 18 Sep 2024 16:23:41 GMT

Hi @Dylannn23

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not working, and when the Access Points are plugged they are getting power for some time and goes back offline. It's an indication of Switch PoE port issues. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.