topic Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net in RUCKUS Support for Lennar Homes

suspect switch is running Routing Code after power outage, unable to locate IP when scanning network

BT — Mon, 09 Sep 2024 13:56:30 GMT

After power outage experiencing poor/intermittent internet connectivity. Suspecting the switch is running routing code as documented here:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Following instructions to locate the switch IP and am unable to locate the IP as documented here:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning ...

Imran_ruckus — Mon, 09 Sep 2024 14:10:47 GMT

Hi @BT

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering Routing code issues with your RUCKUS ICX-7150-C12P Switch and are unable to find the IP address to fix the same.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If you are unable to get the IP address of the Switch, please try getting console access to the Switch and help me with the command outputs I shared previously.

Here is a guide on how to access the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the commands from the SPR article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

BT — Mon, 09 Sep 2024 14:25:02 GMT

I connected to the switch via USB. I'm unable to login with any user name and password. Even after factory resetting the switch I cannot login with the factory default username and password.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

Imran_ruckus — Mon, 09 Sep 2024 14:54:08 GMT

Hi @BT

Thank you for the response and the update.

While you have the laptop connected to the Switch with a console USB cable and the CLI screen up it asking a username/password, reboot (unplug and plug from the power outlet), and follow the video below.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

BT — Mon, 09 Sep 2024 23:59:09 GMT

Thank you for the instructions, Imran. I was able to get to the boot menu, enter 'no password' and then reboot the device. However, I'm still being prompted for login.

I'm also seeing errors in the boot process

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

Imran_ruckus — Tue, 10 Sep 2024 12:38:15 GMT

Hi @BT

I hope this message finds you well.

Thank you for your response and the update.

Could you please follow the procedure outlined below and check the results?

1. Press 'b' as demonstrated in the video.

2. Enter the following commands:

no password
factory set-default
boot

Please perform these steps and let me know the outcome.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

Imran_ruckus — Thu, 12 Sep 2024 12:44:22 GMT

Hi @BT

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

BT — Thu, 12 Sep 2024 23:30:11 GMT

Hi Imran,

I was able to run the factory set-default command successfully. The switch booted both images without error. However, I’m still prompted for login. What steps should I be performing after the factory set-default step?

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

Imran_ruckus — Fri, 13 Sep 2024 12:37:37 GMT

Hi @BT

Thank you for the response and the information you shared.

Yes, after the Switch reset, there will be a default password.

Could you please once again try with the Switch default credentials as mentioned below?

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations mentioned below in the screenshot.

Please try and let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

BT — Fri, 13 Sep 2024 20:31:24 GMT

Hi Imran,

Thank you for your guidance I have been able to successfully login with a combination of username and password from the screenshot. I have also reset the password when prompted. What steps should I now perform?

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

Imran_ruckus — Fri, 13 Sep 2024 20:42:41 GMT

Hi @BT

Thank you for the response and the update.

Please Enter the below commands in CLI to fix the Routing code issue.

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Additionally, you can reset your Switch username/password if you want, use the following commands to either modify the existing password or create a new username and password: (Please note them for future reference)

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’. (You can use of your choice)

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

After these commands you can use new reset username/password

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

BT — Fri, 13 Sep 2024 21:12:10 GMT

Hi Imran,

When I login with user name and password and enter enable I get the following message

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

BT — Sat, 14 Sep 2024 22:24:23 GMT

Hi Imran,

I was able to go through the steps in the

Following this step: device(config)#crypto key generate rsa

The return message is: Key already exists. Please zeroize it.

I was also able to go through the following steps; however, when I run Show Version it still shows its running the routing code.

enable

copy flash flash secondary

boot system flash secondary yes

To summarize, I now can login, change password, boot from secondary, flash secondary but still appears to be running routing code. I'm unable to login to the switch via the app only via USP to console. I still get ‘no password assigned error’ after entering ‘enable’ after successful login.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

Imran_ruckus — Mon, 16 Sep 2024 12:20:55 GMT

Hi @BT

Greetings!!!

Thank you for the response and the update.

Please reset your username password once again using the below process.

Enter the commands:

crypto key zeroize rsa

Use the following commands to either modify the existing password or create a new username and password: (Please note them for future reference)

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’. (You can use of your choice)

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

Please download the Putty Application and try to log in to the CLI by SSH option using your new username and password.

Putty download link:https://www.putty.org/

Try the SSH option to log in to CLI (Putty) as described below- Please refer below.

SSH- Port 22

Once you login using SSH, execute the below commands once again:

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

Please let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

BT — Mon, 16 Sep 2024 22:54:41 GMT

Hi Imran,

I performed the following steps

--------------------------------------
Enter the commands: crypto key zeroize rsa

Use the following commands to either modify the existing password or create a new username and password: (Please note them for future reference)

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’. (You can use of your choice)

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

-----------------------------------------------------------------

The username and password I set worked as I logged out and logged back in using the new username and password. However, when I rebooted the switch the username and password I set no longer works. I also tried other username and password combinations and nothing work (referencing previous screen shot of possible username/pwd combos).

I went back to the instructions above on recovering the switch username/password and follow the instructions again in the video: enter 'no password' and then boot. once the switch reboots I'm still prompted for a username and password.

Upon reboot I also continue to see errors in the boot process and TFTP timeouts (screenshots provided earlier). I also see this error when rebooting regarding could not boot from primary

Is there any other way to get support other than messaging back and forth in this forum. This is not a helpful avenue for such in-depth support. In absence of any other support avenue. What steps should I try next if the password recovery method is no longer working?

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

Imran_ruckus — Tue, 17 Sep 2024 12:21:17 GMT

Hi @BT

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

BT — Tue, 17 Sep 2024 18:42:17 GMT

Thanks Imran, I have responded in private chat.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

Imran_ruckus — Fri, 20 Sep 2024 17:20:02 GMT

Hi @BT

Greetings of the day!!!

Thank you for sharing the requested information on an private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not working with console cable to access CLI and not getting IP address assigned from the ISP (Internet Service Provider's) Router. Checked with multiple troubleshooting steps. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again. We really appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

Imran_ruckus — Fri, 20 Sep 2024 18:07:29 GMT

Hi @BT

Thank you for the update.

Please reboot the switch by unplugging it from power and then plugging it back in, ensuring that the Console CLI is connected as we did during credential reset process. Once the switch displays its version, you will find the serial number just below it; please refer to the screenshot below for guidance.

If you have any questions, feel free to reach out.

Thank you once again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: suspect switch is running Routing Code after power outage, unable to locate IP when scanning net

BT — Fri, 20 Sep 2024 23:52:01 GMT

Thank you, Imran. RMA Case submitted