topic Re: Default login for ICX 7150 isn't working in RUCKUS Support for Lennar Homes

Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 15:41:19 GMT

Ruckus,

I received a RMA switch from you this week but I was able to connect both AP's to internet via the switch. On the Unleashed page it shows the switch is DISCONNECTED. None of the default passwords work. Even after I conducted a HARD RESET. Please ADVISE!

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 17:19:52 GMT

Is this a day off for Ruckus techs? I’d like to get this resolved before I go on travel. Without the login, I can’t use the screen /dev command to get into the switch.

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 18:20:45 GMT

It's been OVER 2 hours and nobody has responded to my issue! <redacted-by-mod> is going on with this shady customer service? Is there a manager I can contact?

Re: Default login for ICX 7150 isn't working

BenBeck — Tue, 17 Sep 2024 18:20:17 GMT

Hey there,

Did you try super/sp-admin?

Are you a Lennar homeowner? If so, this was posted in the wrong place. Please confirm and I can redirect to the appropriate group. Please also refrain from using acronyms that correspond to swear words. They will not be tolerated.

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 18:38:07 GMT

Yes I’m a Lennar homeowner. What do I need to do to get the login for the RMA switch I just received from your company?

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 18:38:58 GMT

Also super/sp-admin, and the 7 others haven’t worked

Re: Default login for ICX 7150 isn't working

BenBeck — Tue, 17 Sep 2024 18:46:52 GMT

Hey There. I have moved this to the appropriate team and they can help moving this forward.

Can you confirm how you are accessing the switch? Are you logging in via GUI or CLI? If the switch is disconnected from unleashed, you will not be able to access it from there. At that point, consoling to the switch may be the best option.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/tkb-p/lennar_tkb

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

In default state, super/sp-admin should work from the CLI.

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 18:56:14 GMT

Currently I disconnected the switch from the network and connected it straight to my computer with a USB cable.

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 18:58:39 GMT

Also, last night when I did have the switch connected and show on the GUI, it showed as “DISCONNECTED”

but it was passing data and the AP’s were operational.

Re: Default login for ICX 7150 isn't working

Imran_ruckus — Tue, 17 Sep 2024 19:04:15 GMT

Hi @BlowBoatTech

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering login credentials issue with your RUCKUS ICX-7150-C12P Switch.

Please try to get the console access and reset the Switch Username/Password

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you get the console access follow the below process to reset the Switch Username/Password:

Follow the video:

https://www.youtube.com/watch?v=0ynKwSTpd_A

You can reset your Switch username/password if you want, use the following commands to either modify the existing password or create a new username and password: (Please note them for future reference)

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’. (You can use of your choice)

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

After these commands you can use new reset username/password

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Default login for ICX 7150 isn't working

BenBeck — Tue, 17 Sep 2024 19:04:25 GMT

I am not an unleashed expert, but if that is the case, the switch is likely working fine, but it is simply not "talking" to the unleashed setup. You likely need to decipher the ICX IP address and add it within the GUI. I will defer to the other folks who support unleashed to help you further.

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 19:20:28 GMT

Test

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 19:21:18 GMT

Sorry for the Test. I keep getting “Maximum flood limit” when trying to respond to you.

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 19:22:51 GMT

So you are tracking, I’m directly connected to the switch with my Mac computer via Terminal. When is use the “screen /dev.. command, it asks me for login info. None of the many defaults work.

Re: Default login for ICX 7150 isn't working

Imran_ruckus — Tue, 17 Sep 2024 19:33:02 GMT

Hi @BlowBoatTech

Thank you for your response.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Please let me know if you have any further questions.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 19:41:23 GMT

Imran, in that video the man had to type in a user name/password for the switch to log into the switch. I’m at that point and none of the default passwords work. I’ve even conducted a Hard Reset of the switch using a paperclip.

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 20:03:14 GMT

Wow, I’m in the switch. Super/sp-admin worked this time. It asked me to change the default password. So my question is when I connect the switch to the network and AP’s, is the password I just entered into the switch going to be the same password I will use to connect the switch with the GUI?

Re: Default login for ICX 7150 isn't working

Imran_ruckus — Tue, 17 Sep 2024 20:15:23 GMT

Hi @BlowBoatTech

Thank you for the update.

Please be advised that the username and password for both the Command Line Interface (CLI) and the Graphical User Interface (GUI) remain unchanged.

Should you have any further questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Default login for ICX 7150 isn't working

BlowBoatTech — Tue, 17 Sep 2024 20:50:53 GMT

Thank you Imran. The switch is displaying CONNECTED on the Unleashed page.

Re: Default login for ICX 7150 isn't working

Imran_ruckus — Tue, 17 Sep 2024 20:53:00 GMT

Hi @BlowBoatTech

Thank you for your response.

We are pleased to hear that the issue has been resolved. We appreciate your time and patience throughout this process.

Thank you once again for contacting RUCKUS Lennar Home Community.

Please feel free to reach out to us with any future queries.

Have a great day!

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community