topic Re: ICX 7150-C12P POE PD Detection Fault in RUCKUS Support for Lennar Homes

ICX 7150-C12P POE PD Detection Fault

KenB2386 — Sat, 14 Sep 2024 02:27:19 GMT

I have upgraded the switch to SPS08095g as recommended for Lennar homeowners.

The R510 AP is working.

The show inline power command for port 1 where the Ring doorbell cable is connected shows its state is OFF and says PD Detection Fault is the ERROR. What is likely the problem? POE looks normal for the R510.

This problem has existed for months. I am helping a neighbor troubleshoot and knew I had to first get the switch on the latest approved firmware. Not aware of any other problems.

Re: ICX 7150-C12P POE PD Detection Fault

Imran_ruckus — Mon, 16 Sep 2024 12:45:45 GMT

Hi @KenB2386

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering PoE issues with your RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following command output from the CLI:

enable
show version
show flash
show inline power
show inline power detail
show interface brief

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P POE PD Detection Fault

KenB2386 — Mon, 16 Sep 2024 19:52:06 GMT

You still don't actually answer questions, right? Against company policy?

Simple question but no answer. Not even "I even I don't know."

We bought a new Ring doorbell to solve the problem.

Re: ICX 7150-C12P POE PD Detection Fault

Imran_ruckus — Mon, 16 Sep 2024 20:00:53 GMT

Hi @KenB2386,

Thank you for your response.

To address your questions effectively, relevant command outputs are required. These outputs are crucial for us to analyze and respond accurately, as they pertain directly to your queries.

Before answering, we need to thoroughly understand the issue before providing solutions.

Additionally, please chat using below link for the company policies:

https://support.ruckuswireless.com/contact-us

Thank you again.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community