topic Re: Unable to detect the Ruckus Switch using suggested IP Scanner. in RUCKUS Support for Lennar Homes

Unable to detect the Ruckus Switch using suggested IP Scanner.

Bredbred — Tue, 10 Sep 2024 18:56:26 GMT

Hello, I am unable to detect the Ruckus Switch IP address using the suggested IP Scanner to get to GUI to solve the initial problem "No power to POE"

None of the detected IP Address has Ruckus switch on the manufacture column.

Re: Unable to detect the Ruckus Switch using suggested IP Scanner.

Imran_ruckus — Tue, 10 Sep 2024 19:24:08 GMT

Hi @Bredbred

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are unable to find an IP address of the RUCKUS ICX-7150-C12P Switch to access CLI.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If you are unable to get the IP address of the Switch, please try getting console access to the Switch and help me with the command outputs.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please perform the commands and help with the outputs.

enable
show version
show flash
show inline power
show inline power detail

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to detect the Ruckus Switch using suggested IP Scanner.

Imran_ruckus — Thu, 12 Sep 2024 12:45:25 GMT

Hi @Bredbred

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to detect the Ruckus Switch using suggested IP Scanner.

Imran_ruckus — Fri, 13 Sep 2024 13:49:59 GMT

Hi @Bredbred

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to detect the Ruckus Switch using suggested IP Scanner.

Imran_ruckus — Mon, 16 Sep 2024 12:56:02 GMT

Hi @Bredbred

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community