topic Re: LIGHTS OUT in RUCKUS Support for Lennar Homes

LIGHTS OUT

Slajones1022 — Sat, 14 Sep 2024 00:37:06 GMT

We had a power outage. Power remained off no more than 15 minutes, Everything went left with the RUCKUS and home WIFi. Currently WIFI is working, but RUCKUS is still blinking orange on the 5G icon. What should we do?

Re: LIGHTS OUT

Imran_ruckus — Mon, 16 Sep 2024 12:43:02 GMT

Hi @Slajones1022

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: LIGHTS OUT

Imran_ruckus — Wed, 18 Sep 2024 12:25:01 GMT

Hi @Slajones1022

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Let me know if you have any other queries.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: LIGHTS OUT

Imran_ruckus — Fri, 20 Sep 2024 12:16:23 GMT

Hi @Slajones1022

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: LIGHTS OUT

Imran_ruckus — Mon, 23 Sep 2024 12:26:57 GMT

Hi @Slajones1022

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: LIGHTS OUT

Slajones1022 — Mon, 23 Sep 2024 15:01:31 GMT

Sorry for the delay... I am not sure how to proceed since there are no devices connected

Re: LIGHTS OUT

Imran_ruckus — Mon, 23 Sep 2024 15:27:33 GMT

Hi @Slajones1022

I hope this message finds you well.

Thank you for your prompt response and the information provided.

Regarding the light status, please refer to my initial message for further details. Additionally, could you please elaborate on the specific issues you are experiencing with the RUCKUS system? This will help us address your concerns more effectively.

Thank you once again for your assistance.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: LIGHTS OUT

Imran_ruckus — Wed, 25 Sep 2024 12:43:45 GMT

Hi @Slajones1022

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community