topic Re: Ruckus ICX7150-C12P switch does not power up in RUCKUS Support for Lennar Homes

Ruckus ICX7150-C12P switch does not power up

Aldaz — Tue, 03 Sep 2024 18:45:16 GMT

It seems this has happened to other owners;

ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. I checked the power outlet and I can confirm is working fine, I also checked both AP they are fine, my AT&T fiber optic internet is also working fine. Please help.

Re: Ruckus ICX7150-C12P switch does not power up

pinky_ruckus — Tue, 03 Sep 2024 19:11:11 GMT

Hi @Aldaz ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch goes Amber and then turns dark.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX7150-C12P switch does not power up

pinky_ruckus — Wed, 04 Sep 2024 17:23:28 GMT

Hello @Aldaz ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P switch does not power up

pinky_ruckus — Fri, 06 Sep 2024 15:35:50 GMT

Hello @Aldaz ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P switch does not power up

pinky_ruckus — Mon, 09 Sep 2024 15:32:45 GMT

Hi @Aldaz ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX7150-C12P switch does not power up

Aldaz — Sat, 14 Sep 2024 17:08:06 GMT

Hi,

I was away from home traveling, I'll get the video tomorrow.

Thank you,

Re: Ruckus ICX7150-C12P switch does not power up

pinky_ruckus — Mon, 16 Sep 2024 13:18:21 GMT

Hello @Aldaz ,

Greetings!

Thank you for the response.

I would request you to please open a new post in the Community Forum since the previous post is already closed.

Once you've created the new post, we'll be happy to assist you there.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX7150-C12P switch does not power up

Aldaz — Wed, 18 Jun 2025 14:17:50 GMT

Hi,

I'll do so.

Thank you,

Re: Ruckus ICX7150-C12P switch does not power up

pinky_ruckus — Wed, 18 Jun 2025 14:36:32 GMT

Hello @Aldaz ,

Thank you for the response.

We are closing this post as it has expired, and assistance is already being provided through the new post opened in the Community Forum.

Please continue the conversation through the new post, and we will be happy to assist you further.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community