topic Re: R510 has no power in RUCKUS Support for Lennar Homes

R510 has no power

Dhill1015 — Sun, 13 Nov 2022 19:16:13 GMT

Having issues, not getting power to to my R510. Ive pushed the reset button for 30sec and unplugged from power source. David Hill

Re: R510 has no power

Yarenis — Mon, 14 Nov 2022 18:28:57 GMT

Hi @Dhill1015

If you have all the next Symptoms, please follow up the guide I will add to fix your issue, I will advise reading all the guide carefully to ensure you have all we require to star the troubleshooting.

Symptoms:

*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).

*Will not have connectivity to the devices connected to the Switch.

*The ISP router will work fine.

*Console access will be the only access available.

*System light will be yellow/orange/Amber.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: R510 has no power

Dhill1015 — Wed, 16 Nov 2022 19:48:52 GMT

I have reset the AP and the Ruckus also have unplugged the POE devices. Also have unplugged the power source. I've checked the GFCI to make sure it was working. All is good for power entering the Ruckus. When I unplug the different ports then plug back in I saw no power light. I don't have a computer to connect my ethernet cable to. This is a little unorthodox for the steps that I have to follow through a post/email setting. Simply because of the source of my purchase. I should be able to make a call to the manufacture for a resolution. Instead, I'm having to wait for a return post/email in hopes that my connectivity is established. I'm not happy about the way this is being handled. What steps do I need to take next to find a resolution?

Re: R510 has no power

Yarenis — Wed, 16 Nov 2022 20:03:50 GMT

Hi @Dhill1015

I understand that the process is a bit lengthy however to fix your problem performing software recovery will be the only option, and the computer is necessary, as the only way to access the switch is through the console.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: R510 has no power

Dhill1015 — Thu, 17 Nov 2022 00:10:02 GMT

One concern I have with the updating the software is how would this be a solution when the Ruckus not receiving power?

Re: R510 has no power

Yarenis — Thu, 17 Nov 2022 16:17:08 GMT

Hi @Dhill1015

Will no, by default, the new code enable PoE, however there is a possibility that is no enable, so please follow up the next steps.

1:If you gain access via CLI, please run the next command and share it with us.

show lldp neighbor

show inline power

show poe

2:If you gain access via WEB GUI, Please share the next screen.

port>inline power>inline power statistics

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: R510 has no power

Dhill1015 — Wed, 15 Feb 2023 16:31:28 GMT

Just a refresher, my problem lyes with no power to my Ruckus nor do I have power to my 510 in the ceiling. I'm ready to pick this back up to fix this issue. Please stay with me limiting the length of time between our messages. With the steps I have followed, I'm stuck on Com ports. My system shows com5 when I go into Putty it won't allow me to change the com. Suggestions?

Re: R510 has no power

Dhill1015 — Wed, 15 Feb 2023 18:46:07 GMT

Still need help to fix this problem.

Re: R510 has no power

Jayavidhya — Wed, 15 Feb 2023 19:23:54 GMT

Hi @Dhill1015

Please confirm the LED light status of your R510 Access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 has no power

Dhill1015 — Wed, 15 Feb 2023 21:29:36 GMT

As you can see no lights on the R510. Nor are there lights on the Ruckus 7150 in the closet.

Re: R510 has no power

Jayavidhya — Thu, 16 Feb 2023 18:41:33 GMT

Hi @Dhill1015

Please try plugging the switch to different power cable also with different power outlet and let us know the result.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 has no power

klagr — Tue, 11 Jul 2023 21:27:14 GMT

Picking up from DHill's - I have the same problem. No light on the original port or any others when I move the 510 connection. I pulled the 510 down and tested with another cable and still no lights. any idea?

Re: R510 has no power

Imran_ruckus — Tue, 11 Jul 2023 21:30:53 GMT

Hi @klagr

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

As this case/post is raised by @Dhill1015 which is old and now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.