topic Re: Ruckus ICX-7150-C12P is not powering the access points after power outage. in RUCKUS Support for Lennar Homes

Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 02:57:56 GMT

We had a power outage for more than 2 hours and after it was restored. The ICX switch is not powering the access points and its SYST light is amber Solid and PWR is solid Green. Can you please help how we can fix this issue.

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 03:00:59 GMT

Adding picture for reference.

Please let me know if anything else is needed.

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

Squozen — Fri, 13 Sep 2024 08:44:01 GMT

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/tkb-p/lennar_tkb

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

Squozen — Fri, 13 Sep 2024 08:47:27 GMT

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

Imran_ruckus — Fri, 13 Sep 2024 12:55:32 GMT

Hi @DeepakS11728

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue with the RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Based on the picture provided, it appears that the RUCKUS Switch is displaying an amber SYST LED, which typically indicates a boot issue.

Please attempt a hard reset using a paper clip. If the reset does not succeed on the first try, please repeat the process multiple times.

For detailed instructions, refer to the following RUCKUS Lennar Knowledge Base self-help article:

Fixing RUCKUS Switch with an Amber Orange light on "SYST"

Should you require any assistance during this process, please do not hesitate to reach out.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 13:24:28 GMT

Thanks everyone for the reply.

I tried doing the reset disconnecting the device and them powering on, holding the reset button using the pin and nothing is happening. Holding it down for even a minute just never blinks any lights, The Syst light remains solid amber and PWR with green as is. when I just click the reset (without holding) all the lights turn amber with a blink and then nothing happens like a restart.

Can you please let me know why I am not able to hard reset this device?

Thanks,

Deepak

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

Imran_ruckus — Fri, 13 Sep 2024 13:45:20 GMT

Hi @DeepakS11728

Thank you for your response.

Please attempt to reset the Switch using a paper clip, repeating the process multiple times. Both the PWR and SYST lights should turn green.

If the reset does not resolve the issue, the next step would be to perform a software recovery on the Switch.

For guidance, please refer to the article shared in my previous message. If you need any assistance during this process, feel free to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 14:09:53 GMT

Hi Imran.

What I am saying is that the reset it self is not working. The reset resolving the issue is an unknown. As per the documentation holding down the reset for 10-15 secs should turn up all the lights amber. I have hold it down for even a minute and nothing happens, no lights coming up apart from the same SYST amber and PWR green constantly on. That is the reason I am asking why would the hard reset on this wont work on this device? Does that indicate some other issue?

Thanks,

Deepak

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

Imran_ruckus — Fri, 13 Sep 2024 14:16:47 GMT

Hi @DeepakS11728

Thank you for the response.

We cannot assure you that that works on all the Switches.

If SYST does not turn green is an indication that the reset is not working, as mentioned previously the next step would be to perform a software recovery on the Switch.

For guidance, please refer to the article shared previously. If you need any assistance during this process, feel free to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 14:30:14 GMT

Ok my bad. The key to reset is that you have to press the pin and then plug in the power cord. Now I see the lights are flashing amber. Can you let me know for how long would these lights keep flashing? And how would we know if the reset is complete. Currently all lights are flashing amber except PWR that is solid green

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

Imran_ruckus — Fri, 13 Sep 2024 14:49:27 GMT

Hi @DeepakS11728

I hope you’re well.

The process should not take much longer. For additional assistance, please refer to the video linked below:

https://www.youtube.com/watch?v=6jHMTdo_hK4

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 15:21:12 GMT

Thanks for the update. I tried 3-4 times and the reset is just flashing with lights only. So I started to recover with the steps mentioned. I did all the steps but where I am about to connect to putty for COM3 its not getting into it. I could not see "boot>" Can you please help.

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 15:21:53 GMT

Adding snapshot for reference

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

Imran_ruckus — Fri, 13 Sep 2024 15:48:59 GMT

Hi @DeepakS11728

Thank you for the response and the update.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below. Reboot the laptop then select COM port with silicon lab information from the device manager and check for boot> prompt on PuTTY CLI.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 16:09:57 GMT

I tried that but it still did not work. Updating the Port driver added COM7 and when I connect it via putty it still wont bring up the boot.

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 16:10:26 GMT

Adding image for reference

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

Imran_ruckus — Fri, 13 Sep 2024 16:29:28 GMT

Hi @DeepakS11728

Greetings!!!

Thank you for the response and the update.

Could you please unplug and plug your Switch from the power outlet and check COM7 once again on the PuTTY.

If still you are getting the same result, I request you please download the MobaXterm app similar to Putty and perform the same operation once again there.

Below is the link to download the MobaXterm application and refer to the screenshots:

Mobaxterm: https://mobaxterm.mobatek.net/download-home-edition.html

Select COM7 from the Serial Port dropdown.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

DeepakS11728 — Fri, 13 Sep 2024 17:48:14 GMT

Thanks Imran. Unplugging the switch and plugging back made the COM7 port work and I was able to reimage the switch. After that the switch is working fine now and the Access points are alive again.

Thanks for all your help and prompt responses. It was great to work with you. Appreciate it all.

Re: Ruckus ICX-7150-C12P is not powering the access points after power outage.

Imran_ruckus — Fri, 13 Sep 2024 18:22:28 GMT

Hi @DeepakS11728

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.