topic Re: Ruckus Switch in RUCKUS Support for Lennar Homes

Ruckus Switch

Albert5 — Wed, 11 Sep 2024 20:53:09 GMT

My Ruckus Switch isn’t working after the power plug got unplugged . I plugged it back on the the switch never came back on. Just showed a green light for PWR and yellow light SYST. I tried resetting the switch to factory setting and all yellow lights just keep flashing and it’s been 3 hours already.

Re: Ruckus Switch

Imran_ruckus — Wed, 11 Sep 2024 21:01:50 GMT

Hi @Albert5

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Switch with Amber SYST light.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the troubleshooting process.

If it is continuously flashing unplug and please try to hard reset multiple times as described in the article. If that doesn't work the step would be performing a Software recovery of the Switch.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch

Albert5 — Wed, 11 Sep 2024 22:30:31 GMT

I’m doing the hard reset how long does the lights keep blinking amber for? Does the internet cable need to be connected for the hard reset or unplug evall the ports out?

Re: Ruckus Switch

Imran_ruckus — Thu, 12 Sep 2024 12:20:52 GMT

Hi @Albert5

Greetings!!!

Thank you for the response.

If the Switch blinks continuously, please repeat the same process.

Remove all the ethernet cables from the Switch and perform the hard reset.

Below is the RUCKUS Lennar Knowledge Base self-help article and video link for reference.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video: https://www.youtube.com/watch?v=6jHMTdo_hK4

If hard reset doesn't work please perform software recovery as described in the same above article.

Let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch

Albert5 — Thu, 12 Sep 2024 21:18:40 GMT

I have tried resetting the switch and it’s not working I can’t do a software reset cause I don’t hav a computer or laptop

Re: Ruckus Switch

Imran_ruckus — Fri, 13 Sep 2024 12:27:50 GMT

Hi @Albert5

I hope this message finds you well.

Thank you for your response and the information provided.

I apologize for any inconvenience, but according to our process, you will need to complete the recommended troubleshooting steps to proceed further. Please be advised that, effective November 2022, Ruckus support for Lennar Homes customers is exclusively provided through this community forum. We no longer offer support via phone, email, or remote sessions, and this forum operates on a best-effort support basis.

If you continue to encounter difficulties following the steps, we recommend seeking assistance from an external help or a technician.

Thank you for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community