topic Re: ICX7150-C12 Switch - POE Fatal in RUCKUS Support for Lennar Homes

Re: ICX7150-C12 Switch - POE Fatal

lenar_ruck_user — Tue, 03 Sep 2024 22:34:06 GMT

Hi,

I am having this same problem ("PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power."). The APs started to sporadically lose POE after a power outage.

I started down this path:How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

However, after the first reboot I have lost access to the console due to constant POE error messages.

I have tried both methods referenced above to "To disable the logs for the PoE error, run the next commands."

Neither worked.

I made to this step (20- Once the switch is running 8080f version, we can proceed to install the 8095hufi, in this version as I mentioned previously, the boot code is not needed to be install separately since it is included in the same file.) but can't really verify versions etc. since my console filled with errors.

What should I try next?

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Wed, 04 Sep 2024 14:20:40 GMT

Hi @lenar_ruck_user ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues with PoE on the Switch after the power outage.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch - POE Fatal

ingosds — Wed, 04 Sep 2024 16:03:22 GMT

Hi,

after so many attempts I gave up and bought a new switch from a completely different brand. A shame since ruckus is known as high end equipment. Now I have my ruckus switch collecting dust since I cant make it work.

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Wed, 04 Sep 2024 16:35:35 GMT

Hello @ingosds ,

I hope this message finds you well.

Could you please create a new post as this was raised by another user?

If there are any issues with the hardware, we are happy to replace the device for you.

If you need any assistance with creating the new post or have any questions, please feel free to reach out.

Thank you for your cooperation and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150-C12 Switch - POE Fatal

lenar_ruck_user — Thu, 05 Sep 2024 02:49:29 GMT

Thank you Pinky!

I found the IP
SSH was disabled
I could not log in to the web interface (not default creds)
Telnet was the ticket!

I was able to continue on the upgrade path and it seems that has fixed my POE issues... APs back online. Here is the output you requested:

telnet@ICX7150-C12-Switch#show version
show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Aug 26 2022 at 01:20:24 labeled as SPS08095h
(31457280 bytes) from Secondary SPS08095h.bin (UFI)
SW: Version 08.0.95hT211
Compressed Secondary Boot Code size = 786944, Version:10.1.25T225 (mnz10125)
Compiled on Mon Aug 8 11:58:28 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3203P15R
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c

STACKID 1 system uptime is 28 minute(s) 43 second(s)
The system started at 01:20:25 GMT+00 Fri Aug 26 2022

The system : started=warm start reloaded=by "reload"

telnet@ICX7150-C12-Switch#
telnet@ICX7150-C12-Switch#

telnet@ICX7150-C12-Switch#show flash
show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95hT211 (SPS08095h.bin)
Compressed Sec Code size = 31457280, Version:08.0.95hT211 (SPS08095h.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.25T225 (mnz10125)
Compressed Sec Boot Code size = 786944, Version:10.1.25T225 (mnz10125)
Code Flash Free Space = 1111756800
telnet@ICX7150-C12-Switch#show poe
show poe

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 15 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On On 3400 15400 2P-IEEE Class 3 3 n/a
1/1/2 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On On 2100 15400 2P-IEEE n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Non-PD 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 8800 46200
--More--, next page: Space, next line: Return key, quit: Control-c

Follow-up Questions:

Can you provide pointers on how to upgrade the switch to the most recent firmware?
I have IPs for the APs but I cannot log in via http or ssh
- What is the best way to reset or recover the password for the APs so I can manage them? I don't think recovery was setup during install and I don't have the password.
- Likewise, are there guides for upgrading these to the latest FW?
Are there security/hardening guides for this setup?

Thanks again for the help, much appreciated!

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Thu, 05 Sep 2024 16:51:23 GMT

Hello @lenar_ruck_user ,

Thank you for the response.

We are glad to know that the Poe issue has been resolved after the upgrade has been performed.

I understand you have few follow-up questions and am glad to address all your queries.

1. Upon checking the output you shared, I see that the Switch is in the latest version (08.0.90h) and you do not have to perform Firmware upgrade on the Switch currently.

As you have accessed the CLI of the Switch using the Telnet option, you can go ahead and reset the Switch credentials using the following commands.

Once you are able to access the CLI, I would request you to please execute the following commands to reset the Switch login credentials.

ICX7150-12P Switch>enable

ICX7150-12P Switch#configure terminal

ICX7150-12P Switch# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

To allow the correct authentication please run the following commands:

ICX7150-12P Switch (config)#crypto key generate rsa

ICX7150-12P Switch (config)# aaa authentication login default local
ICX7150-12P Switch (config)# aaa authentication web-server default local

2. As you have the Ip address of the Access points, you do not have to login using ssh or http. You may please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/

.Please try to use the default combination credentials as mentioned below to login to the Ap using browser or through app.

3. We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

4. There are no security or hardening guidelines for the setup. However, for guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please follow the steps and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Fri, 06 Sep 2024 15:36:32 GMT

Hello @lenar_ruck_user ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch - POE Fatal

ingosds — Fri, 06 Sep 2024 15:38:57 GMT

Hi Pinky,

I do. But what else should I do at this point? When I am not able to get the command line? The system starts and stays in this endless loop .

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Fri, 06 Sep 2024 16:01:08 GMT

Hello @lenar_ruck_user ,

Thank you for the response.

Could you please confirm if you are able to login to the CLI using the Telnet Option and if you have followed the commands to reset the Switch credentials?

Please share the screenshots if you are getting stuck at any point.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Mon, 09 Sep 2024 15:35:02 GMT

Hello @lenar_ruck_user ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Wed, 11 Sep 2024 13:39:27 GMT

Hello @lenar_ruck_user ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch - POE Fatal

lenar_ruck_user — Thu, 12 Sep 2024 19:50:45 GMT

Thanks Pinky! Unfortunately, none of these credentials worked on the web login. What do you recommend?

Thanks.

Re: ICX7150-C12 Switch - POE Fatal

Imran_ruckus — Thu, 12 Sep 2024 20:17:59 GMT

Hi @lenar_ruck_user

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you are able to access the CLI using Telnet option?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Mon, 16 Sep 2024 14:03:32 GMT

Hello @lenar_ruck_user ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch - POE Fatal

lenar_ruck_user — Tue, 17 Sep 2024 02:22:36 GMT

Pinky & Imran,

Thanks for the support! I just double checked and do not have access to Telnet - that service is not listening. I have access to the web interface and ssh but I do not have valid credentials so I cannot log in.

What options do I have at this point? Is there a serial or management interface if I connect directly to the AP? Or, at this point is my only path forward to update the device to do a factory reset. If factory reset is the only option do you have guidance?

Thanks!

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Tue, 17 Sep 2024 15:02:14 GMT

Hello @lenar_ruck_user ,

Thank you for the response.

I understand that you are unable to access CLI through Telnet option.

We would request you to access CLI through console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access to CLI using the console cable, please refer to the below video which will help you to reset your password on the Switch.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Please follow the article and video and let me know if you have any queries in this regard.

Thank you again for your patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150-C12 Switch - POE Fatal

pinky_ruckus — Thu, 19 Sep 2024 13:43:23 GMT

Hello @lenar_ruck_user ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch - POE Fatal

lenar_ruck_user — Sat, 21 Sep 2024 16:01:27 GMT

Yes, I need support. How do I update the APs without credentials? See my last response:

I do not have access to Telnet - that service is not listening. I have access to the web interface and ssh but I do not have valid credentials so I cannot log in.

Thanks

Re: ICX7150-C12 Switch - POE Fatal

Imran_ruckus — Mon, 23 Sep 2024 13:45:52 GMT

Hi @lenar_ruck_user

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience.

Please try to connect the RUCKUS ICX-7150-C12P Switch to access the Console CLI access.

To gain console access, please follow the instructions provided in the article linked below: How to Console into the ICX-7150-C12P

While you have the laptop connected to the Switch with a console USB cable and the CLI screen up it asking a username/password, reboot (unplug and plug from the power outlet), and follow the video below.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch - POE Fatal

Imran_ruckus — Wed, 25 Sep 2024 12:41:46 GMT

Hi @lenar_ruck_user

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community