topic Re: ICX 7150-C12P-2X1G powers on for one second and won't stay on in RUCKUS Support for Lennar Homes

ICX 7150-C12P-2X1G powers on for one second and won't stay on

vtjc2002 — Tue, 10 Sep 2024 02:16:48 GMT

I have a Lennar smart home built in 2018. My ICX 7150-C12P will not stay powered on. When I unplug it in the led light blinks once then it immediately powers off. It will not stay on. I tried reset the ICX as well as power off ICX, turn on ICX while pressing the reset button.

Re: ICX 7150-C12P-2X1G powers on for one second and won't stay on

vtjc2002 — Tue, 10 Sep 2024 02:27:53 GMT

here showing the switch has no power but the light has power. I switched the outlet and still the same.

Re: ICX 7150-C12P-2X1G powers on for one second and won't stay on

Imran_ruckus — Tue, 10 Sep 2024 12:46:31 GMT

Hi @vtjc2002

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX 7150-C12P-2X1G powers on for one second and won't stay on

vtjc2002 — Tue, 10 Sep 2024 14:50:47 GMT

How do I upload the video?

Re: ICX 7150-C12P-2X1G powers on for one second and won't stay on

Imran_ruckus — Tue, 10 Sep 2024 14:58:19 GMT

Hi @vtjc2002

Thank you for the response.

Please use the Google Drive link shared in my previous post to upload the video.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G powers on for one second and won't stay on

vtjc2002 — Tue, 10 Sep 2024 15:30:51 GMT

Hi, video uploaded. Name of file is PXL_20240910_022323668.TS.mp4

The lamp (white light) is plugged into the same outlet to demonstrate the outlet has power.

Re: ICX 7150-C12P-2X1G powers on for one second and won't stay on

Imran_ruckus — Tue, 10 Sep 2024 16:14:52 GMT

Hi @vtjc2002

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.