topic Re: Ruckus not powering up after power outage in RUCKUS Support for Lennar Homes

Ruckus not powering up after power outage

Sandav — Sun, 08 Sep 2024 15:36:05 GMT

Had a power outage last night and ruckus is not powering up. Have already done a power cycle. Please help.

Re: Ruckus not powering up after power outage

pinky_ruckus — Mon, 09 Sep 2024 13:54:32 GMT

Hello @Sandav ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Switch is not turning on after the power outage.

Also, you have mentioned that you have done a power cycle on the Switch.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not powering up after power outage

Sandav — Mon, 09 Sep 2024 20:02:24 GMT

Hi and thank you for your reply. I do t use Google drive so am unfamiliar with how to send the photos and video. Please advise.

Re: Ruckus not powering up after power outage

Sandav — Mon, 09 Sep 2024 20:03:59 GMT

Re: Ruckus not powering up after power outage

Sandav — Mon, 09 Sep 2024 20:07:05 GMT

Re: Ruckus not powering up after power outage

pinky_ruckus — Mon, 09 Sep 2024 20:13:16 GMT

Hello @Sandav ,

Thank you for the response.

I see that you have uploaded the pictures of Access point and also from the power outlet.

You may just open the Google drive link shared in the previous post and upload the picture of Switch as well as video connecting the working power outlet to the Switch.

Once we have the videos and pictures, we would be able to assist you further.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus not powering up after power outage

Sandav — Mon, 09 Sep 2024 20:19:09 GMT

There is no link. Just a link with examples of what photos to take

Re: Ruckus not powering up after power outage

Sandav — Mon, 09 Sep 2024 21:23:03 GMT

Re: Ruckus not powering up after power outage

pinky_ruckus — Mon, 09 Sep 2024 21:34:51 GMT

Hello @Sandav ,

Thank you for the response.

You may upload the photos and videos in the Google drive link mentioned below:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus not powering up after power outage

Sandav — Mon, 09 Sep 2024 22:58:38 GMT

Hello Pinky,

The video has been shared with you via the link. Please let me know if you have any questions.

Thank you,

Sandra

Re: Ruckus not powering up after power outage

Imran_ruckus — Tue, 10 Sep 2024 12:34:46 GMT

Hi @Sandav

I hope this message finds you well.

Thank you for providing the information and the screenshot. Based on the screenshot, the amber light on the "SYST" indicates that the RUCKUS ICX-7150-C12P Switch appears to be stuck in boot mode.

To address this issue, please refer to the following RUCKUS Lennar Knowledge Base article for troubleshooting guidance:

Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

Please follow the instructions in the article, and let me know if you require any further assistance during the process.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not powering up after power outage

Sandav — Tue, 10 Sep 2024 13:42:26 GMT

Thank you for sending. The power cycle has not worked. Our laptops do not have Ethernet ports. Can HDMI cable be used? Or only Ethernet connection to Ruckus and laptop?

Re: Ruckus not powering up after power outage

Imran_ruckus — Tue, 10 Sep 2024 14:31:57 GMT

Hi @Sandav

Thank you for your response and the information.

Could you please confirm whether you have attempted the hard reset using a paper clip as outlined in the article? If you haven’t tried it yet, please perform the hard reset multiple times.

If the hard reset does not resolve the issue, the next step is to perform a Software Recovery of the switch. For this process, you will need both an Ethernet cable (with RJ45 plugs at both ends) and a USB to Type-C cable, as described in steps 2 and 3 of the article.

If your laptop lacks an Ethernet port, please use an external Ethernet adapter (refer to the screenshot below for details).

Please let me know if you have any questions or require further assistance.

Thank you again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not powering up after power outage

Sandav — Tue, 10 Sep 2024 19:35:09 GMT

Yes, I have tried the hard reset multiple times. I will have to purchase the adapter, and I’m not clear on why this unit which has a lifetime warranty cannot simply be replaced by Ruckus. Thank you,

Sandra

Re: Ruckus not powering up after power outage

Imran_ruckus — Tue, 10 Sep 2024 19:37:39 GMT

Hi @Sandav

Thank you for your response.

Please follow the software recovery process step by step and let us know where you encounter difficulties. As this issue is related to software, it can only be resolved through the troubleshooting steps outlined and is not eligible for RMA according to company policies. RMA is covered only for Hardware failure.

Thank you again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not powering up after power outage

Imran_ruckus — Fri, 13 Sep 2024 13:48:28 GMT

Hi @Sandav

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not powering up after power outage

Sandav — Fri, 13 Sep 2024 14:40:15 GMT

Good morning,

Thank you for your inquiry. I am hoping to attempt the software recovery process either this afternoon (Friday) or tomorrow morning.
Sandra

Re: Ruckus not powering up after power outage

Imran_ruckus — Fri, 13 Sep 2024 14:54:27 GMT

Hi @Sandav

I hope you are doing well.

Thank you for your response and the update.

Please keep me informed about progress to proceed further.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not powering up after power outage

Imran_ruckus — Mon, 16 Sep 2024 12:55:19 GMT

Hi @Sandav

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus not powering up after power outage

Sandav — Mon, 16 Sep 2024 13:17:32 GMT

I am unable to locate a a USB to Ethernet adapter so have had to order one. It’s going to be a few days for delivery. Will update you once I receive the adapter.
Sincerely, Sandra