topic Re: I cant connect to the internet in RUCKUS Support for Lennar Homes

I cant connect to the internet

norris1017 — Fri, 23 Aug 2024 18:51:04 GMT

I cannot access the internet. I reset the switch and AP and the network shows and was able to choose a new PW. The thing is that I cannot connect and in the admin view says no internet.

Re: I cant connect to the internet

pinky_ruckus — Mon, 26 Aug 2024 19:14:17 GMT

Hi @norris1017 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and unable to connect to the Internet.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cant connect to the internet

pinky_ruckus — Wed, 28 Aug 2024 16:19:37 GMT

Hello @norris1017 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cant connect to the internet

norris1017 — Wed, 28 Aug 2024 16:51:56 GMT

I do require assistance but to be honest I dont know how to upload the images requested. Is there an easier process to get help? I have an expensive device connected from you at my house that It doesnt work for me.

I moved out of the house and came back. So I need to set this up again with my internet.

Re: I cant connect to the internet

pinky_ruckus — Wed, 28 Aug 2024 17:18:03 GMT

Hello @norris1017 ,

Greetings!!!

Thank you for sharing the information.

As per the case description, I understand that you are trying to set up the RUCKUS devices.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cant connect to the internet

pinky_ruckus — Mon, 02 Sep 2024 13:52:45 GMT

Hello @norris1017 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cant connect to the internet

pinky_ruckus — Wed, 04 Sep 2024 15:26:59 GMT

Hello @norris1017 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cant connect to the internet

pinky_ruckus — Mon, 09 Sep 2024 15:15:12 GMT

Hi @norris1017,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: I cant connect to the internet

norris1017 — Mon, 09 Sep 2024 15:21:54 GMT

Hello! I can still not connect the device to my internet. I was able to set a name and password but when it tries to connect says that it cannot udentify my IP address. What else can I do? Or maybe set up a call with one of your techs.

Re: I cant connect to the internet

pinky_ruckus — Mon, 09 Sep 2024 16:35:03 GMT

Hello @norris1017 ,

Thank you for the response.

I understand that you are facing issues connecting to your Ruckus network.

Could you please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports

May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cant connect to the internet

norris1017 — Mon, 09 Sep 2024 19:39:26 GMT

Uploaded the pictures

Re: I cant connect to the internet

pinky_ruckus — Mon, 09 Sep 2024 19:52:59 GMT

Hello @norris1017 ,

Thank you for the response.

Unfortunately, we could not see any pictures uploaded to this post.

May I please know if you have logged in to your Ruckus account as mentioned in the previous post and uploaded the pictures?

Awaiting your response.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: I cant connect to the internet

pinky_ruckus — Wed, 11 Sep 2024 13:33:56 GMT

Hello @norris1017 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I cant connect to the internet

pinky_ruckus — Wed, 18 Sep 2024 14:26:33 GMT

Hi @norris1017,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community