topic Re: Internet doesn't work when connected to AP (Lennar Home) in RUCKUS Support for Lennar Homes

Internet doesn't work when connected to AP (Lennar Home)

chef_boy_r_G — Tue, 27 Aug 2024 20:46:44 GMT

Hello,

My internet doesn't work when connected through the ruckus access point I set up. However, it does work when I use the ethernet cable directly from the ICX switch or router. My internet also works connecting directly to my router from the provider.

All of the lights are green on the ICX switch and I have all ethernet cables plugged into 1 of the 12 ports.

The lights are all green on the AP as well.

This worked until I switched providers and I couldn't get it to work again. I'm not sure what changed.

Thank you

Re: Internet doesn't work when connected to AP (Lennar Home)

pinky_ruckus — Tue, 27 Aug 2024 23:02:58 GMT

Hi @chef_boy_r_G ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues connecting to Internet when connected with AP.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Internet doesn't work when connected to AP (Lennar Home)

pinky_ruckus — Wed, 28 Aug 2024 16:27:13 GMT

Hello @chef_boy_r_G ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Internet doesn't work when connected to AP (Lennar Home)

pinky_ruckus — Mon, 02 Sep 2024 14:29:44 GMT

Hello @chef_boy_r_G ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Internet doesn't work when connected to AP (Lennar Home)

pinky_ruckus — Wed, 04 Sep 2024 15:59:11 GMT

Hi @chef_boy_r_G,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Internet doesn't work when connected to AP (Lennar Home)

chef_boy_r_G — Thu, 05 Sep 2024 00:53:58 GMT

Hi,

I'm having issues determining which IP address is for the switch. I do think I determined which it is by using the unleashed dashboard and was able to locate the IP address of the 2 access points and cross reference the mac address of the switch to the IP scanner. However, on the unleashed dashboard the Switch says that it's disconnected and I'm not able to access the switch dashboard when entering the IP address in the browser.

I'm not sure what to do from this point.

Thank you.

Re: Internet doesn't work when connected to AP (Lennar Home)

pinky_ruckus — Thu, 05 Sep 2024 15:12:18 GMT

Hello @chef_boy_r_G ,

Thank you for the response.

I understand that you are unable to see the IP address of the Switch on your Unleashed dashboard and also see that the Switch is disconnected.

Could you please confirm if there was any kind of power outage / power spike before this issue happened?

Also, please share the image of the status of the switch in the unleashed app as mentioned below.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Internet doesn't work when connected to AP (Lennar Home)

chef_boy_r_G — Thu, 05 Sep 2024 16:19:37 GMT

There have been no power outages that I'm aware of. However, it has been more than a year that I wasn't able to use the AP/Switch for internet.

The switch shows the IP address because I had put the IP address in the field not knowing I wouldn't be able to remove it. When I first went to this screen it was blank.

Re: Internet doesn't work when connected to AP (Lennar Home)

pinky_ruckus — Thu, 05 Sep 2024 17:20:50 GMT

Hello @chef_boy_r_G ,

Thank you for sharing the response.

From the below screenshot you shared, I understand that the Switch is booted up on the secondary partition which is running on Routing code (SPR)

The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Internet doesn't work when connected to AP (Lennar Home)

pinky_ruckus — Fri, 06 Sep 2024 15:22:10 GMT

Hello @chef_boy_r_G ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Internet doesn't work when connected to AP (Lennar Home)

pinky_ruckus — Mon, 09 Sep 2024 15:24:27 GMT

Hello @chef_boy_r_G ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Internet doesn't work when connected to AP (Lennar Home)

pinky_ruckus — Wed, 11 Sep 2024 13:36:02 GMT

Hi @chef_boy_r_G ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community