topic Re: R510 stopped working after power outage in RUCKUS Support for Lennar Homes

R510 stopped working after power outage

AudreysRuckus24 — Tue, 13 Aug 2024 05:10:19 GMT

We had a power outage two weeks ago. First both our R510 didn’t power back up after the power went back on. We performed a power cycle of the ATT main router and the main Ruckus router. The power for both AP then finally turned back on. We get internet from the APs but it is unreliable. Sometimes even our main wifi breaks connectivity on its own. Our wifi performance overall have been degraded. I also cannot connect to the unleash application nor can I log in on the default IP for both Ruckus AP. When I log in to my ATT router, I see the list of equipment that uses/used our WiFi and Ruckus Unleash show “off”. I’ve read that firmware update for the AP should fix this, but I would need to log in to the default IP for the AP which I cannot do. Some suggest that I should try factory resetting. Will this really fix my problem? Is there a specific version of the Ruckus Unleash iOS app that I will also require? Please advice.

Re: R510 stopped working after power outage

pinky_ruckus — Tue, 13 Aug 2024 14:52:25 GMT

Hi @AudreysRuckus24 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues with your APs after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Also, you mentioned that the APs turned off during the power outage and this normally happens when the Switch is in the older version. We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 stopped working after power outage

pinky_ruckus — Thu, 15 Aug 2024 15:30:42 GMT

Hello @AudreysRuckus24 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 stopped working after power outage

AudreysRuckus24 — Sun, 18 Aug 2024 16:56:23 GMT

Hello,

I got as far as getting the IP for the switch. Then tried to log in using the Web GUI. There is no password label on the ICX7150 switch, and none of the default password (https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740) worked. I tried using Telnet via putty, but I was denied access. Please help!

Re: R510 stopped working after power outage

pinky_ruckus — Mon, 19 Aug 2024 14:58:17 GMT

Hello @AudreysRuckus24 ,

Thank you for the response.

I understand that you are unable to login to CLI through Telnet and showing the access denied as the Telnet is not enabled on the Switch.

I would request you to please try to access the switch via the console and use the CLI to perform a password recovery. Once you have successfully recovered the password, you can fix the Routing code issue.

Follow the guide below to perform the password recovery:

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Please follow the below article to get Console access to the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Reboot the switch with the console cable attached and press "b" until the following is displayed.

Enter 'b' to stop at boot monitor: 0

Once the reboot is completed, use the following commands to remove the password

no password
boot_secondary

Please let us know if you have any queries in this regard,

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 stopped working after power outage

AudreysRuckus24 — Mon, 19 Aug 2024 15:21:07 GMT

okay, thanks Pinky Rajendra. I will give this a try and let you know. I think I need to update the firmware for my APs as the next step.

Re: R510 stopped working after power outage

pinky_ruckus — Mon, 19 Aug 2024 15:32:36 GMT

Hello @AudreysRuckus24 ,

Thank you for the response.

Please let us know once you have followed the above articles and once this is completed, we will help you in updating the firmware too.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 stopped working after power outage

pinky_ruckus — Wed, 21 Aug 2024 13:43:15 GMT

Hello @AudreysRuckus24 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 stopped working after power outage

AudreysRuckus24 — Thu, 22 Aug 2024 05:16:55 GMT

Hello pinky_ruckus,

I connected via console using USB-C. Was able to use putty and serially connect to my switch. I was able to stop the boot, apply the "no password" command and "boot_secondary", and it did not work. After the boot completes, I was always prompted with the user and password. I tried "boot" without the secondary as shown on the video link, and same problem. I tried following the video a couple of times, and just doesnt work. I keep getting the request for user and password after it completes the boot. It does not allow me to get to the point where I can apply "config t". Also, the video is not very clear to me regarding the enable "super-user-password password". When this gets enabled, what is the log in user name? Is it "super" for user name, then "password" for password?

Anyway please help. This have become such an inconvenience. This device is very expensive and its very disappointing to know that it is ruining our connectivity instead of helping.

What is your next suggestion?

Re: R510 stopped working after power outage

pinky_ruckus — Thu, 22 Aug 2024 15:53:29 GMT

Hi @AudreysRuckus24 ,

Greetings!!!

Thank you for the response and the update.

Please follow the below process for the console CLI access. Once that is done, I will assist you with the Switch username/password reset.

Here is a guide on how to access the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the below commands.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 stopped working after power outage

AudreysRuckus24 — Thu, 22 Aug 2024 16:38:56 GMT

Pinky,

The procedure above still requires me to log in. As I have mentioned recently, I "cannot" log in due the credentials. The procedure you provided me for logging in without password after stop the boot process did/does not work.

Please advice.

Re: R510 stopped working after power outage

pinky_ruckus — Fri, 23 Aug 2024 15:49:47 GMT

Hello @AudreysRuckus24 ,

Thank you for the response.

May I please know if you have used the cable to connect the Switch to your laptop and then tried to access the CLI using the article I have shared in the previous post?

If yes, please let us know at which point you are getting stuck?

Awaiting your response.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 stopped working after power outage

AudreysRuckus24 — Sat, 24 Aug 2024 12:54:21 GMT

Hi Pinky,

Yes, I used that same article to connect to the switch console and followed everything on there. It continues to ask to me for credentials to log in even after performing the no password boot procedure.

I really need to figure this out. It now affects our work calls significantly!

Re: R510 stopped working after power outage

pinky_ruckus — Mon, 26 Aug 2024 18:11:39 GMT

Hello @AudreysRuckus24 ,

Thank you for the response.

From the response you shared, I understand that you are facing issues logging into the Switch CLI.

I would request you to please refer to the below You tube video in recovering the Switch password.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you recovered the Switch password, edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

Now you could try using your new credentials to log in on CLI. (If new credentials do not work, please wait for some time and try again later)

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 stopped working after power outage

AudreysRuckus24 — Tue, 27 Aug 2024 05:33:14 GMT

Pinky,

Great news! This one worked. Its the authentication commands that were missing. Also, in the procedure it would help other to let them know that the end of the boot is really when the script says "initialization complete". There seems to be window between that and timing out.

Below are some screen shots. Perhaps all I needed to do is to boot from primary, which has the switch code. secondary has the router. Looks fine to me. The other screen shot is a list of devices that were previously off before this work around. I need to confirm if that fixed our network problem.

Note, I still cant log in to my Access Point - what do I need to do next?

Thank you for the assistance on this one. This one was tough. To be honest , I think there needs to be a better way for Ruckus Switch to be configured. I have a little bit of background with working with Putty, but I cant imagine others struggling through this whos never done anything with networking. This is a very expensive switch, and should have better user interface for laymen.

what shows in my network devices - those were all off previously

current configuration

Re: R510 stopped working after power outage

pinky_ruckus — Tue, 27 Aug 2024 15:28:00 GMT

Hello @AudreysRuckus24 ,

Greetings!

Thank you for the response.

I understand your concern with the complexity of the Ruckus Switch configuration. It’s true that network equipment can sometimes be challenging, especially for those who are not deeply familiar with the technology. User-friendly interfaces are definitely something that could improve the experience. We appreciate your feedback on this.

I am glad that the SPR issue is resolved as of now.

However, I also understand that you are unable to login to the AP. Could you please confirm if you are able to login to the AP using the web browser or through the Unleashed app?

Also, please share the screenshot of the page where you are getting stuck or getting any error message.

Please try to use the default combination credentials as mentioned below to login to the Ap using browser or through app.

Please follow the steps and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 stopped working after power outage

pinky_ruckus — Wed, 28 Aug 2024 16:17:01 GMT

Hello @AudreysRuckus24 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 stopped working after power outage

AudreysRuckus24 — Fri, 30 Aug 2024 04:32:00 GMT

Hi Pinky,

Yes, I still cannot log in to my AP. I get the following prompt below when trying to log in on the app via my iPhone. I tried all the combination above that you listed and none worked. I tried the default that is on the AP, and also does not work. When I try to log in via the web browser on my laptop, the "unleashed.ruckuswireless.com" cannot be reached. I try logging to the AP IP, and I get the same notification that it cannot be reached.

When I click "yes" under Setting option, there's essentially no configuration option. Just provides option setting for "Location", "Local Network", "Siri & Search", "Notification", "Background App Refresh', and "Cellular Data".

I read something about needed to updated the firmware for the AP, and but I would need to log in to the AP, which I cannot do right now.

App

Re: R510 stopped working after power outage

Imran_ruckus — Fri, 30 Aug 2024 12:44:29 GMT

Hi @AudreysRuckus24

Greetings!!!

Thank you for the detailed information you shared.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-unleashed dashboard after finding the IP Address of the AP. Try to log in.

Please check, and help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 stopped working after power outage

Imran_ruckus — Mon, 02 Sep 2024 13:04:56 GMT

Hi @AudreysRuckus24

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community