topic Connecting Ruckus Switch Replacement to Access point in RUCKUS Support for Lennar Homes

Connecting Ruckus Switch Replacement to Access point

Dylannn23 — Fri, 06 Sep 2024 20:55:02 GMT

Hello. I just received the new Switch Unit replacement and confirm that the status lights are appearing on the new device. Can you please tell me how I can get it connected to my existing Access Point?

Re: Connecting Ruckus Switch Replacement to Access point

pinky_ruckus — Fri, 06 Sep 2024 21:23:06 GMT

Hello @Dylannn23 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received the replacement Switch from Ruckus and you are looking for assistance with the setup.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Connecting Ruckus Switch Replacement to Access point

Dylannn23 — Fri, 06 Sep 2024 21:48:15 GMT

Thank you! Since I no longer have a wifi name or password with the new Switch (step 6, Figure 7), do I need to reset my access point to factory settings?

Re: Connecting Ruckus Switch Replacement to Access point

pinky_ruckus — Fri, 06 Sep 2024 22:05:35 GMT

Hello @Dylannn23 ,

Thank you for the response.

As there is no wi-fi name or password with the new Switch, you will need to perform a factory reset o the Access points as mentioned in the article.

You may refer to the factory reset article mentioned in the step 7

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community