topic Re: No power to AP’s from switch in RUCKUS Support for Lennar Homes

Re: No power to AP’s from switch

BlowBoatTech — Wed, 28 Aug 2024 02:59:54 GMT

I got the instructions to start a system reboot however there is a flaw in the instructions. See attached. When I need to locate which COM is connected to the switch, these modern day computers don't show a COM1. It list the switch under Other devices. I need to know how to put the device into the PuTTY for a PC x64. I can't get past PuTTY.

Re: No power to AP’s from switch

pinky_ruckus — Wed, 28 Aug 2024 17:09:43 GMT

Hello @BlowBoatTech ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and the APs do not have power.

I would request you to please connect to the CLI of the Switch using the console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Also, the system showing Amber lights as the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No power to AP’s from switch

pinky_ruckus — Mon, 02 Sep 2024 14:30:33 GMT

Hello @BlowBoatTech ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No power to AP’s from switch

pinky_ruckus — Wed, 04 Sep 2024 16:48:33 GMT

Hello @BlowBoatTech ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No power to AP’s from switch

pinky_ruckus — Fri, 06 Sep 2024 15:28:20 GMT

Hello @BlowBoatTech ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No power to AP’s from switch

BlowBoatTech — Fri, 06 Sep 2024 19:48:30 GMT

Hello, as of now I was able to get into the switch using my MAC via the Terminal. Now I'm searching the forum for instructions on how to Perform a Software recovery using a MAC.

Re: No power to AP’s from switch

BlowBoatTech — Fri, 06 Sep 2024 19:52:10 GMT

This is what my Terminal shows.

Your Moderator sent me instruction for a PC however non of my PC's display a COM channel. So I switched over to my MAC to get into the switch.

Re: No power to AP’s from switch

BlowBoatTech — Fri, 06 Sep 2024 20:00:58 GMT

This is what my Terminal shows on my MAC. I just need the instructions on how to perform a Software recovery using a MAC now that I'm in the switch.

Re: No power to AP’s from switch

pinky_ruckus — Fri, 06 Sep 2024 20:04:27 GMT

Hi @BlowBoatTech ,

Greetings!!!

Thank you for the response.

We suggest using a Windows laptop, that would be an easy process for performing software recovery.

If you cannot use a Windows laptop, please try getting console access as described in the below link: We have instructions for MAC as well.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Please refer to the video below for TFTP configuration on MAC.

https://www.youtube.com/watch?v=iviyd91HntU

Please make sure the console into the RUCKUS ICX-7150-C12P Switch first in a separate terminal screen prior to turning on the Mac internal TFTP server.

Perform the setenv commands and other processes after this that are mentioned in the guide. Refer the below screenshot and guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No power to AP’s from switch

BlowBoatTech — Fri, 06 Sep 2024 20:50:15 GMT

Can you rephrase this sentence please. Seems like there are words missing in translation and it's unclear what you are telling me to do:

"Please make sure the console into the RUCKUS ICX-7150-C12P Switch first in a separate terminal screen prior to turning on the Mac internal TFTP server."

Re: No power to AP’s from switch

pinky_ruckus — Fri, 06 Sep 2024 21:07:55 GMT

Hello @BlowBoatTech,

Thank you for the response.

Please ensure that you have two terminal windows open: one for accessing the console and the other for configuring the TFTP server.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No power to AP’s from switch

BlowBoatTech — Fri, 06 Sep 2024 21:11:52 GMT

Thank you for clearing that up for me. So what software do I put into the tftp?

Re: No power to AP’s from switch

BlowBoatTech — Fri, 06 Sep 2024 21:48:10 GMT

I assume it's the Ruckus ICX Fastlron 08.0.05n (GA) because that the latest release of the software? I'm using the MAC because I have told your moderators that COM doesn't show in any of my PC's. So I'd like for you to send me a link to software recovery for MAC.

Re: No power to AP’s from switch

BlowBoatTech — Fri, 06 Sep 2024 21:49:19 GMT

Ruckus ICX Fastlron 08.0.95n

Re: No power to AP’s from switch

pinky_ruckus — Fri, 06 Sep 2024 21:59:53 GMT

Hello @BlowBoatTech ,

Thank you for the response.

I understand that you are trying to access the TFTP server.

Please be informed that there will a built in TFTP server for the MacOS machine.

Please refer to the video below for TFTP configuration on MAC.

https://www.youtube.com/watch?v=iviyd91HntU

Once the TFTP is configured, you may perform the commands shared in the previous post to perform the software recovery.

Please let us know if you have any queries in this regard.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No power to AP’s from switch

pinky_ruckus — Mon, 09 Sep 2024 15:25:20 GMT

Hello @BlowBoatTech ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No power to AP’s from switch

BlowBoatTech — Mon, 09 Sep 2024 18:25:14 GMT

Good day, can I get a response to my last question? I wanted to verify what software am I putting into the TFTP. I assume it is the Ruckus ICX Fastlron 08.0.95n.

Re: No power to AP’s from switch

pinky_ruckus — Mon, 09 Sep 2024 18:42:30 GMT

Hello @BlowBoatTech ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac

Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No power to AP’s from switch

BlowBoatTech — Mon, 09 Sep 2024 20:38:01 GMT

This tool seems really helpful however my switch is bricked. I connected to my modem and no polling lights will show. This has been the situation since last year. Will this “tool” work if the switch is bricked and stuck in the boot process?

Re: No power to AP’s from switch

Imran_ruckus — Tue, 10 Sep 2024 12:51:30 GMT

Hi @BlowBoatTech

Greetings of the day!!!

Thank you for sharing the requested information on a private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not working with the software recovery process. Tried multiple Troubleshooting steps. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.