topic Re: ICX7150 Switch routing code issue, slow and intermittent internet in RUCKUS Support for Lennar Homes

ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Sun, 25 Aug 2024 02:11:01 GMT

Hi,

I have issues with my Ruckus network. I had a power down issue and Cox issues. Now my Cox network works fine but my Ruckus network has many issues. Internet is very slow or not working at all. My Unleashed app is showing ICX7150-C12-Router and "connecting (discovery)" with red font.

I read many other forums that all point to the routing code issue. I tried to connect with a Putty command line to my switch but the CLI doesn't accept the commands listed on other forums, such as "show flash", "copy flash flash secondary", "boot system flash secondary yes". I am attaching a screenshot of my Putty CLI window.

I see 3 IP addresses for Ruckus Wireless since I have one switch and two APs. One IP doesn't connect while the second doesn't accept the "enable" command. The third one is the one that I am showing the screenshot from above.

I also tried to connect to the switch with a USB cable but I couldn't find instructions to connect with the serial interface.

Please advise on how to reconfigure the switch out of this Routing mode.

Thanks

Ashraf

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Mon, 26 Aug 2024 17:14:42 GMT

Hi @asaad1972

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience as we work to resolve the issues with your RUCKUS setup.

Based on the information provided, it appears you are experiencing intermittent internet connectivity due to the Routing Code.

We apologize for any inconvenience this may have caused and are committed to assisting you promptly.

It seems that you are currently seeing the ‘ruckus>’ prompt in the CLI, which is associated with Unleashed rather than the ICX-7150-C12P Switch. To confirm you are accessing the Switch CLI, you should see prompts such as:

-ICX7150-C12 Router>
-ICX7150-C12 Switch>

Additionally, you should see the Switch Dashboard, as shown in the screenshot below, to verify the Switch IP Address.

If you can access the CLI of the Switch, please refer to the following RUCKUS Lennar Knowledge Base article for guidance on fixing the Routing code issue:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please let me know if you have any questions or if further assistance is needed.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Mon, 26 Aug 2024 18:24:03 GMT

Hi Imran,

Thanks for your reply!

I see 3 IP addresses associated with Ruckus as shown below. I tried each one of them and I am not seeing the command line or the switch screen shot you shared with me. How do I see the IP address for the switch?

Regards

Ashraf

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Mon, 26 Aug 2024 18:34:09 GMT

Hi @asaad1972

Thank you for your response and update.

Since the IP address 192.168.0.75 appears to be inactive, it may be related to the Switch. Please try rebooting your ISP (Internet Service Provider) modem-router combo device by unplugging it from the power outlet, waiting a few moments, and then plugging it back in. After performing this reboot, scan for IP addresses again to check if the Switch IP address becomes active or any new active IP address assigned to the Switch.

Please confirm if this resolves the issue.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Mon, 26 Aug 2024 18:59:55 GMT

Hi Imran,

I followed these steps but I am still getting 192.168.0.75 inactive state while the two other IPs are active. Here is a screenshot of the switch box in case you find any clue. The Ruckus network is working at the moment but very slow.

Thanks

Ashraf

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Mon, 26 Aug 2024 19:21:50 GMT

Hi @asaad1972

Thank you for the response and the update.

If there is no active IP address of the Switch, the only option is to get Console CLI access. Please try getting console access to the Switch and try to access CLI.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Mon, 26 Aug 2024 20:06:26 GMT

Hi Imran,

I tried to connect to the USB-C connector on the switch to my laptop USB-C port after installing the driver. Unfortunately, I still can't connect to the switch and I can't see the CP210x USB in device manager when I connect the cable. Do you know if USB-C to USB-C cable should work since my laptop doesn't have USB-A ports?

Thanks

Ashraf

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Mon, 26 Aug 2024 20:51:24 GMT

Hi @asaad1972

Thank you for the response and the update.

Both ends of Type-C may have some issues.

You can check using an ethernet cable connecting to the alternate console port on the Switch (Port no. 15 in the below screenshot) that does the same function as the USB type-c port on the Switch.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Wed, 28 Aug 2024 12:49:15 GMT

Hi @asaad1972

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Wed, 28 Aug 2024 13:58:04 GMT

Hi Imran,

I used USB-C to USB-A cable and USB-A to USB-C adaptor to connect the switch to my laptop and I was able to access the switch command line. It was indeed in Router mode and I followed the commands you recommended in the beginning. The switch now is showing "switch" mode not router. Thank you so much for helping me resolve the issue!

The only question I still have is that the speed I am getting from Ruckus AP's is still limited to under 85Mbps, even if I am very close to the AP, while my ISP WiFi is giving me 700Mbps if I am close to the WiFi router. Is this speed limit expected with my Ruckus devices? Or is there other fixes I can do to get the full speed it can offer?

Thanks

Ashraf

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Wed, 28 Aug 2024 14:09:40 GMT

Hi @asaad1972

Greetings!!!
Thank you for the response and the update.

Great! Good to know that the SPR issue is now resolved.

To address the speed issues, please unplug the R510 Access Points and ISP Router's cable from the current ports and plug them to any other ports 1 through 12 (Refer to the below screenshot) on the RUCKUS ICX-7150-C12P Switch. Then check the speeds.

Please try these steps and let me know if the issue is resolved or if you have any further questions.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Wed, 28 Aug 2024 17:42:21 GMT

Hi Imran,

I unplugged all cable and re-plugged only the ISP and APs cables on different slots. I still get slow ~80Mbps wifi speed from the AP's.

Thanks

Ashraf

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Wed, 28 Aug 2024 18:39:55 GMT

Hi @asaad1972

Thank you for your response and the information provided.

We may need to review the configuration of the Access Points (AP) via the Unleashed system.

Please follow the instructions below and provide the requested details:

1. Log in to your Unleashed system using a laptop web browser, either via the Master AP IP Address or https://unleashed.ruckuswireless.com/

2. Take separate screenshots for each Access Point, similar to the example provided below to check the AP port speed.

3. Additionally, perform a SpeedFlex test to measure the speeds between the Master and Member Access Points. Refer to the screenshot below for the SpeedFlex process.

Please provide the requested screenshots and test results at your earliest convenience.

Thank you again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Thu, 29 Aug 2024 14:34:45 GMT

Hi Imran,

Here are the screenshots.

Thanks

Ashraf

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Thu, 29 Aug 2024 15:58:37 GMT

Hi @asaad1972

Greetings!

Thank you for your response and the information you provided.

Based on the screenshot output, everything appears to be normal. To further troubleshoot, please create a new WLAN/SSID and try. We suggest configure a separate 5GHz and 2.4G radio network on your Unleashed Access Point to minimize any potential wireless interference with the each radios.

For guidance on creating a new WLAN/SSID, please refer to the following resources:

- Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

-Video Tutorial: https://www.youtube.com/watch?v=eSl_8rs1QnU

Please check and let me know and If you have any questions or need further assistance, please let me know.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Fri, 30 Aug 2024 01:12:09 GMT

Thanks Imran!

I did create two new WLAN's, one on 5GHz and another on 2.4GHz. Unfortunately, the Wifi speed is still limited or 80Msps or less, closer to the APs.

Regards

Ashraf

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Fri, 30 Aug 2024 12:51:17 GMT

Hi @asaad1972

Thank you for your response and update.

At this stage, the next step would be to perform a factory reset of the Access Points and reconfigure them with a new Wi-Fi network/SSID. For detailed instructions on how to carry out the factory reset, please refer to the following RUCKUS Lennar Knowledge Base article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the instructions outlined in the article, and do not hesitate to reach out if you require any further assistance.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Sat, 31 Aug 2024 17:06:23 GMT

Hi Imran,

Thanks for sharing this information. I followed the steps to factory reset my AP and create a new Wifi but the new Wifi doesn't seem to be working. I repeated the process twice but got t he same problem. The AP power LED is flashing green and doesn't turn solid green as you see in the attached image. Also, I am not able to connect to the new Wifi on my phone or laptop. I am attaching the picture showing the new Wifi having a continuous progress icon next to it that doesn't go away and I lose internet connectivity.

Thanks

Ashraf

Re: ICX7150 Switch routing code issue, slow and intermittent internet

Imran_ruckus — Mon, 02 Sep 2024 12:31:48 GMT

Hi @asaad1972

Greetings!!!

Thank you for the response and the update.

Could you please log into the Switch CLI, please execute the following commands, and provide the outputs?

enable

show version

show flash

show inline power

show inline power detail

show ip address

show interface brief

show lldp neighbors detail

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX7150 Switch routing code issue, slow and intermittent internet

asaad1972 — Mon, 02 Sep 2024 18:54:34 GMT

Hi Imran,

I am attaching the output for the commands you requested as screen shots below. This time I was able to connect remotely to the switch IP address. Also, now I see the old WLAN networks not the new one I created after the factory reset. This happened after power cycling the switch.

Thanks

Ashraf