topic Re: I’m facing intermittent connectivity issues with my Ruckus access points. in RUCKUS Support for Lennar Homes

I’m facing intermittent connectivity issues with my Ruckus access points.

romilly — Tue, 27 Aug 2024 08:51:12 GMT

hii community,

I’m facing frequent connectivity problems with my Ruckus access points. They drop connections in between my works, affecting both wireless and wired devices. The issue happens at randomly , making it difficult to pinpoint the cause.

Re: I’m facing intermittent connectivity issues with my Ruckus access points.

pinky_ruckus — Tue, 27 Aug 2024 13:26:21 GMT

Hello @romilly ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and having slow speed and intermittent issues.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing the issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I’m facing intermittent connectivity issues with my Ruckus access points.

romilly — Wed, 28 Aug 2024 04:45:30 GMT

Hii,

thank you for your reply,

Yes i have power outage. coming to the switch lights currently the switch is showing light status https://19216801.pro/

Re: I’m facing intermittent connectivity issues with my Ruckus access points.

pinky_ruckus — Wed, 28 Aug 2024 14:29:31 GMT

Hi @romilly ,

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I’m facing intermittent connectivity issues with my Ruckus access points.

pinky_ruckus — Mon, 02 Sep 2024 14:11:12 GMT

Hello @romilly ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I’m facing intermittent connectivity issues with my Ruckus access points.

pinky_ruckus — Wed, 04 Sep 2024 15:55:40 GMT

Hello @romilly ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: I’m facing intermittent connectivity issues with my Ruckus access points.

pinky_ruckus — Fri, 06 Sep 2024 15:20:33 GMT

Hi @romilly ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community