topic Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable in RUCKUS Support for Lennar Homes

Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Vladk — Fri, 06 Sep 2024 13:57:12 GMT

Hello,

I have an issue with my switch ICX-7150-C12P. I just recently moved to Lennar home. My APs are not wirking and switch is having orange light for SYS and green light for PWR. I tried reset it, probably, 5 times, it's just keep blinking orange, even left it overnight (following reset steps here https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783 ) then I tried connect to it using Ethernet or/and usb-C with my MacBook, following steps described here https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759. Please help

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Imran_ruckus — Fri, 06 Sep 2024 14:50:23 GMT

Hi @Vladk

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck on boot mode with Amber SYST.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please attempt a hard reset using a paperclip 10-15 times. If this does not resolve the issue, the next step would be to perform a software recovery on the Switch. For detailed instructions on this process, please refer to the following RUCKUS Lennar Knowledge Base article:

Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

To access the Console, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Vladk — Fri, 06 Sep 2024 21:12:59 GMT

Hello Imran, hard reset didn't work for me as I mentioned earlier and I can't connect to a console via ethernet nor usb-c. What would be my next steps?

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Vladk — Sat, 07 Sep 2024 01:14:28 GMT

Hello, hard reset didn't work for me as I mentioned earlier and I can't connect to a console via ethernet nor usb-c. What would be my next steps?

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

SAMMYT — Sat, 07 Sep 2024 04:23:31 GMT

anyone had any success with this. I tried multiple reset but just keep blinking all the light. and downloaded the driver from above link and connected console port on 7150 using rj45 to usb A on windows laptop but unable to connect using putty to console.

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

SAMMYT — Sat, 07 Sep 2024 04:48:14 GMT

in device & printers and device manager connection shows as ASIX USB to Gigabit ethernet family adapter connected to USB 3.0, RJ45 (console port on switch) to USB A (windows 10). in putty would this be considered COM or something else?

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Vladk — Sun, 08 Sep 2024 00:44:11 GMT

Apparently the system finally decided to reset. I got green lights on SYS and Power. APs getting power (I see lights) but 2.4G and 5G are orange and PWR is blinking. When I try to do anything with the app it tells me I am not connected to the system

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Vladk — Sun, 08 Sep 2024 12:53:46 GMT

Update, the previous reset success was a glitch. Eventually, I got windows PC and managed to recover the system. But now after I reset master AP and went through setting up a new network, when I try to connect to wifi it says failed. Everything seems to be connected, lights are on on the switch and AP. What potentially could be an issue that prevents me connecting to newly created wifi network?

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Imran_ruckus — Mon, 09 Sep 2024 12:41:08 GMT

Hi @Vladk

Greetings!!!

I hope this message finds you well.

We appreciate the detailed information you have provided.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Imran_ruckus — Wed, 11 Sep 2024 12:50:54 GMT

Hi @Vladk

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Imran_ruckus — Fri, 13 Sep 2024 13:47:35 GMT

Hi @Vladk

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

Imran_ruckus — Mon, 16 Sep 2024 12:53:44 GMT

Hi @Vladk

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community