topic Re: R510 Offline in RUCKUS Support for Lennar Homes

R510 Offline

Fattbank64 — Wed, 14 Aug 2024 15:03:22 GMT

I upgraded the Master AP firmware without issue via the mobile APP but the Client AP did not upgrade and is offline. If I can't get the Client online then it's time to find a different AP.

Re: R510 Offline

pinky_ruckus — Wed, 14 Aug 2024 15:44:16 GMT

Hello @Fattbank64 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you have upgraded the master AP firmware; however, the client AP firmware did not upgrade.

We suggest you upgrade your ALL RUCKUS Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 Offline

Fattbank64 — Fri, 16 Aug 2024 19:58:18 GMT

I am so sick and tired of BS solutions. The wifi signal from the Configure.Me is weak and erratic. It won't establish a connection to configure or reboot the AP.

A big thumbs to Ruckus and their useless "community support".

Re: R510 Offline

Imran_ruckus — Tue, 27 Aug 2024 18:03:26 GMT

Hello @Fattbank64

Greetings!!!

I recommend again attempting a physical factory reset, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Once the hard reset is done, please try to scan the IP address and check if you can access CLI using PuTTy referring to RUCKUS Lennar Knowledge Base below.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Please proceed with these steps and let me know if you can get the CLI access.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Offline

Imran_ruckus — Thu, 29 Aug 2024 20:38:09 GMT

Hi @Fattbank64

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Offline

Imran_ruckus — Fri, 06 Sep 2024 12:24:14 GMT

Hi @Fattbank64

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Offline

Imran_ruckus — Mon, 09 Sep 2024 12:48:39 GMT

Hi @Fattbank64

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Offline

Imran_ruckus — Wed, 11 Sep 2024 12:43:30 GMT

Hi @Fattbank64

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: R510 Offline

Fattbank64 — Wed, 11 Sep 2024 15:52:02 GMT

Imran,

Would you mind updating the status of the RMA?

Sidney

Re: R510 Offline

Imran_ruckus — Wed, 11 Sep 2024 16:28:42 GMT

Hi @Fattbank64

Greetings of the day!!!

Thank you for sharing the requested information on an private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not working with console cable to access CLI and not getting IP address assigned from the ISP (Internet Service Provider's) Router. Checked with multiple troubleshooting steps. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.