topic Re: unleashed mobile app issue and access points lights issue in RUCKUS Support for Lennar Homes

unleashed mobile app issue and access points lights issue

cstrag — Mon, 02 Sep 2024 15:43:16 GMT

I have a Lennar Smart home and i have the unleashed app on my phone. I'm unable to connect to it. I have the used ID and password written down from when we bought the home and haven't logged in in a long time and it is not working. Its telling me that my login information is incorrect and I'm unable to reset the password ... it gives another error :Sorry Password recovery is disable and needs to be set up: I have 2 access points and they both have different lights on, some are green and some orange

Re: unleashed mobile app issue and access points lights issue

Imran_ruckus — Mon, 02 Sep 2024 15:50:53 GMT

Hi @cstrag

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application on your Smartphone.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ to upgrade the RUCKUS Unleashed Access Points.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don't know the IP address of the RUCKUS Access Point, you can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the Unleashed dashboard as shown in the below screenshot.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Please confirm if you can log into the Unleashed system on a web browser.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: unleashed mobile app issue and access points lights issue

cstrag — Mon, 02 Sep 2024 21:50:57 GMT

Yes, I was able to log in my home computer and use the admin user name and one of the passwords. I have 2 access points where I have 2 orange lights for the 5g and 2.4 g and a green light for the CLR and green light for the power. The other one I have a green light for 5g, orange light for 2.4 and a green light for power. What is going on with these access points? At times I have both access points with orange for the 5g and 2.4g

Re: unleashed mobile app issue and access points lights issue

Squozen — Tue, 03 Sep 2024 07:33:24 GMT

An orange light on the 5Ghz or 2.4Ghz radios means the network is up but no clients are connected. Green means clients are connected.

Re: unleashed mobile app issue and access points lights issue

Imran_ruckus — Tue, 03 Sep 2024 12:54:43 GMT

Hi @cstrag

Greetings!!!

Thank you for the information you shared.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: unleashed mobile app issue and access points lights issue

Imran_ruckus — Thu, 05 Sep 2024 13:43:59 GMT

Hi @cstrag

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: unleashed mobile app issue and access points lights issue

cstrag — Fri, 06 Sep 2024 02:27:11 GMT

What does that mean no clients are connected? Why would access point in back of house have a green light for 5g and amber for 2.4 and then the other access point in front of house have both 5g and 2.4g amber

Re: unleashed mobile app issue and access points lights issue

cstrag — Fri, 06 Sep 2024 02:30:23 GMT

Re: unleashed mobile app issue and access points lights issue

Imran_ruckus — Fri, 06 Sep 2024 12:20:04 GMT

Hello @cstrag

I hope this message finds you well.

Thank you for your prompt response and update.

To clarify, the term "client" refers to a device. When the device is connected to a 2.4 GHz or 5 GHz network, the indicator will illuminate green. If no devices are connected, the indicator will remain amber.

For further details, please refer to the link I previously shared regarding light status information. Should you have any additional questions, feel free to reach out.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: unleashed mobile app issue and access points lights issue

cstrag — Sat, 07 Sep 2024 13:10:50 GMT

How do I connect that access point to a network?

Re: unleashed mobile app issue and access points lights issue

Squozen — Sun, 08 Sep 2024 07:22:02 GMT

You’re confused. The ‘device’ is something like your phone or laptop. The network is the wireless network that the access point is advertising.

Re: unleashed mobile app issue and access points lights issue

Imran_ruckus — Mon, 09 Sep 2024 12:30:09 GMT

Hi @cstrag

I hope this message finds you well.

Thank you for your response.

I would like to clarify that the Access Points are responsible for broadcasting the wireless Wi-Fi network to which your devices such as mobile phones, laptops, wireless cameras, etc., connect. Essentially, the term "network" refers to the Wi-Fi name that appears when you search for available Wi-Fi networks.

If you have any further questions or need additional clarification, please feel free to ask.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: unleashed mobile app issue and access points lights issue

cstrag — Tue, 10 Sep 2024 12:39:06 GMT

So the access point that are amber I have nothing connected to it and the one that has 1 green and 1 amber I have devices connected? So everything in my house is connected to the one access point? I have one in the front of the house and one in the back and the one in back has 1 green light. Why is everything I have in the front of the house that needs wifi connection pulling from the back access point?

Re: unleashed mobile app issue and access points lights issue

Imran_ruckus — Tue, 10 Sep 2024 12:44:48 GMT

Hi @cstrag

Greetings!!!

Thank you for the response and the update.

It appears that the Access Points (APs) are functioning normally. The observed speed variations may be attributed to several factors, such as RF interference and the distance between the device and the AP.

To clarify, a 2.4 GHz connection generally provides a longer range but at lower speeds, whereas 5 GHz frequencies offer faster speeds but cover shorter distances. The choice between 2.4 GHz and 5 GHz is often determined automatically by the end device (such as phones, PCs, Ring doorbells, Mac devices, iPhones). Additionally, network configuration (Wi-Fi/SSID/WLAN) may specify whether the network supports only 2.4 GHz, only 5 GHz, or both.

It's also worth noting that many electronic devices and appliances, such as microwaves, baby monitors, security cameras, garage door openers, and phones, operate on the 2.4 GHz frequency, which can contribute to interference. Screenshot below for the reference.

Please let me know if you have any further questions or concerns.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community