topic Re: We don’t have any power at the R510 access point switches. I have tried resetting the switches a in RUCKUS Support for Lennar Homes

We don’t have any power at the R510 access point switches. I have tried resetting the switches and

Mike1347 — Sun, 13 Nov 2022 14:29:24 GMT

We have no power at the 2 R510 switches in our Lennar home, this happened after a power outage.there is power at the main hub and we have tv, phone and internet. I have tried to reset both switches, but none of the lights on the switch box light up. I think the switches were fried after the power outage. Any suggestions would be helpful but please consider any advice needs to be in simple terms please

Re: We don’t have any power at the R510 access point switches. I have tried resetting the switches a

Vineet_nejwala — Sun, 13 Nov 2022 15:43:40 GMT

Hi Mike,

Can you please follow below detailed video to check if the connected switch is powered on and if F/D is done :

https://www.youtube.com/watch?v=vFD_ByQWGH0

Best Regards

Vineet

Re: We don’t have any power at the R510 access point switches. I have tried resetting the switches a

Mike1347 — Sun, 13 Nov 2022 15:51:43 GMT

I watched the video several times prior to posting my problem. I’m not getting any power indicator lights on the switch at all, I have tried several times to reset the switch

Re: We don’t have any power at the R510 access point switches. I have tried resetting the switches a

Vineet_nejwala — Sun, 13 Nov 2022 17:44:58 GMT

You will need to reach out to support over https://support.ruckuswireless.com/contact-us and share the serial of these two R510 units to see if these can be replaced. FYI these are not termed switches but Access points "R510" just to clear the misunderstanding.

Best Regards

Vineet

Re: We don’t have any power at the R510 access point switches. I have tried resetting the switches a

Mike1347 — Sun, 13 Nov 2022 17:52:30 GMT

Thank you for the correct terminology and your response. I will go to Ruckus support but I thought they aren’t helping anyone who has a Lennar home. They directed me to this support group. I will try Ruckus again.

Re: We don’t have any power at the R510 access point switches. I have tried resetting the switches a

StuckWithLennar — Sun, 13 Nov 2022 23:41:19 GMT

We have the same issue -- no power at the 2 R510 APs probably after a power outage on Nov. 12, 2022. We have a Lennar home as well. I looked at the Ruckus ICX 7150-C12P switch. As expected, the lights on the PoEs that connect to the APs are not lighting up. I called the Ruckus customer support, but was told Lennar homeowners are no longer supported by phone or email. This forum seems to the be the only support Lennar homeowners will get. Dear Ruckus: We NEED HELP ASAP.

Re: We don’t have any power at the R510 access point switches. I have tried resetting the switches a

Mike1347 — Wed, 16 Nov 2022 12:06:56 GMT

I was able to get help at the Ruckus support site you listed.They will replace the access points . Thank you again for your help

Re: We don’t have any power at the R510 access point switches. I have tried resetting the switches a

Mike1347 — Wed, 16 Nov 2022 12:13:15 GMT

I was directed to https://support.ruckuswireless.com/contact-us I would try this site and tell them what happened, you will need the serial numbers to each device. This worked for me