topic Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day. in RUCKUS Support for Lennar Homes

Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Wed, 04 Sep 2024 18:43:48 GMT

Hello,

We are losing the home internet few times a day and the only way to fix it is by restarting my Ruckus device (ICX 7150-C12P) few times a day. How can I fix it? Same thing happened few years ago and I received a new router. Not sure what to do. Please help. Thanks. Eli

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

pinky_ruckus — Wed, 04 Sep 2024 19:37:24 GMT

Hi @Elispirer ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and you are facing slow or intermittent connectivity issues after the reboot.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage since you started facing the issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Wed, 04 Sep 2024 20:49:34 GMT

Hello,

1. We did not have any power outage lately.

2. See attached

3. 2. access points are connected to the switch.

Please let me know if you need any other information. Thanks.

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

pinky_ruckus — Wed, 04 Sep 2024 21:43:42 GMT

Hi @Elispirer ,

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Wed, 04 Sep 2024 23:06:55 GMT

Hello,

I am spending more then 2 hours figuring out the user name and password without success. This process is very tiering and for someone who is not that technical, it is very frustrating. Any ideas?

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

pinky_ruckus — Thu, 05 Sep 2024 13:04:39 GMT

Hello @Elispirer ,

Greetings!

Thank you for sharing the response.

I understand that you are facing issues in logging in to the Switch with the login credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Thu, 05 Sep 2024 13:14:34 GMT

Good morning,

I have tried ALL possible combinations for very long time. Non of them are working. Is it possible to speak to a LIVE person? I can pay for the service as long as we fix this painful issue. Thanks.

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

pinky_ruckus — Thu, 05 Sep 2024 15:30:56 GMT

Hello @Elispirer ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

We will work together and try to fix the issue in the best possible way. As you are unable to login using the credentials, we do have an option to access CLI using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option. If Telnet is enabled on the Switch it can be accessed directly using an IP Address of the Switch.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI, I would request you to please execute the following commands to reset the Switch login credentials.

ICX7150-12P Switch>enable

ICX7150-12P Switch#configure terminal

ICX7150-12P Switch# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

To allow the correct authentication please run the following commands:

ICX7150-12P Switch (config)#crypto key generate rsa

ICX7150-12P Switch (config)# aaa authentication login default local
ICX7150-12P Switch (config)# aaa authentication web-server default local

Once the credentials have been reset, we could fix the Routing code issue by following the article shared in the previous post.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Thu, 05 Sep 2024 18:09:17 GMT

I am using a Mac. Will this work?

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

pinky_ruckus — Thu, 05 Sep 2024 18:58:43 GMT

Hello @Elispirer ,

Thank you for sharing the response.

I understand that you are using Mac laptop and you can access the terminal in the Mac laptop to login to Switch.

Once you open the terminal, please follow the below commands as mentioned in the below screenshot.

nc <IPAddress of the device> 23

Example: nc 192.168.1.182 23

If you can access the Command line should look like this:

????telnet@ICX7150-12P Switch>

Once we get the above prompt, we can execute the required commands as shared in the previous post and fix the Routing code issue.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Thu, 05 Sep 2024 19:06:47 GMT

This is what I am getting when typing NC 192.168.1.82 23

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

pinky_ruckus — Thu, 05 Sep 2024 19:48:51 GMT

Hello @Elispirer ,

Thank you for the response.

I understand that you are unable to access terminal through Telnet option.

Could you please confirm if you were able to access the GUI of the Switch using Switch IP address through the web browser?

Also, May I please know if you can arrange a Windows laptop to perform the commands?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Thu, 05 Sep 2024 20:02:24 GMT

Not sure what do you mean "Access the GUI of the switch.." When I am typing ssh admin@192.168.1.82, I am getting the attached box.

Yes, i can use my wife's Windows laptop

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

pinky_ruckus — Thu, 05 Sep 2024 21:08:40 GMT

Hello @Elispirer ,

Thank you for the response.

Once we identify the IP address of the Switch, we could access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please use the default credentials that was shared in the previous post and confirm if you are able to access the Switch dashboard.

Please let me know if you have any queries in this regard.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

pinky_ruckus — Mon, 09 Sep 2024 15:39:29 GMT

Hello @Elispirer ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Mon, 09 Sep 2024 15:42:03 GMT

I gave up on fixing the issue. Lennar are selling homes which include "smart home" with ZERO support. I will add my comments in the review that I will write.

Have a good day

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Imran_ruckus — Mon, 16 Sep 2024 14:06:52 GMT

Hi @Elispirer

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Mon, 16 Sep 2024 19:10:13 GMT

test

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

pinky_ruckus — Wed, 25 Sep 2024 17:10:20 GMT

Hello @Elispirer ,

Thank you for the detailed information through the private chat.

We have upgraded the Switch and the AP to the recommended version and created a new Wi-fi network as well.

Please monitor and confirm if you are facing the issues again after the upgrade.

You may use the same thread to update us on the status.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need to restart my Ruckus device (ICX 7150-C12P) few times a day.

Elispirer — Thu, 26 Sep 2024 12:11:47 GMT

Thanks Pinky for yours and your team member time. I will keep you updated on status. Thanks.