topic Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser. in RUCKUS Support for Lennar Homes

Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Wed, 04 Sep 2024 23:01:04 GMT

After rebooting my Arris Surfboard Modem Router (Cox version), I lost internet access and had to go through their tech support to get it back. Now my wifi speed through the (3) R510 AP's is awful and l'm trying to get my Lennar Ruckus Unleashed system back running like before. Logged in the web access and noticed no switch connected to the system. Is this what's causing my performance issues? Thanks!

All 3 AP's & and all Clients showing up.

Switches ----Total 0 ------Working 0--------Disconnected 0

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

Imran_ruckus — Thu, 05 Sep 2024 12:21:07 GMT

Hi @jamesvid2

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are not seeing Switch in the Unleashed system.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

show lldp neighbors detail

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Thu, 05 Sep 2024 16:31:07 GMT

Thanks, Imran

I’m hesitant to use the Terminal app to troubleshoot the ICX Switch not being visible as I’ve only used it several times on my iMac.

The IPv4 address for the ICX-7150-C12P switch is: 192.168.0.119

Can I add and/or edit the device here in the Unleashed Dashboard? Thanks! Jim

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

Imran_ruckus — Thu, 05 Sep 2024 16:49:08 GMT

Hi @jamesvid2

Thank you for the response and the information you shared.

Apologies, the dashboard you are seeing on the web browser is of Unleashed and not of the ICX-7150-C12P Switch.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch.

Please confirm if you can log into the Switch dashboard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Thu, 05 Sep 2024 16:55:29 GMT

Thanks, I can login to the ICX 7150-C12. I can't find the info for Username & Pwd for this device.

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

Imran_ruckus — Thu, 05 Sep 2024 17:09:09 GMT

Hi @jamesvid2

Thank you for the response and the update.

If you don't know the username/password for the Switch, please try to log into the Switch using the default credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Thu, 05 Sep 2024 17:21:43 GMT

Hi, I have tried every combination from above using admin and sp-admin in 2 different browsers and cannot login. Please advise.

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

Imran_ruckus — Thu, 05 Sep 2024 17:23:31 GMT

Hi @jamesvid2

Thank you for the response and the update.

Would you mind using a Windows laptop/PC please?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Thu, 05 Sep 2024 17:27:40 GMT

Sorry, I do not own a windows laptop. Please advise, thanks. I have to get back to my job soon but would like to complete this process if possible first. thank-you

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

Imran_ruckus — Thu, 05 Sep 2024 17:30:35 GMT

Hi @jamesvid2

Thank you for the response and the update.

Please try using telnet option to access CLI:

If you have a MAC device, please try the below process.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

show lldp neighbors detail

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

Imran_ruckus — Mon, 09 Sep 2024 13:06:51 GMT

Hi @jamesvid2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Mon, 09 Sep 2024 19:11:08 GMT

Thanks for your patience. Attached is the telnet CLI from my iMac's terminal app. Please let me know if you need it in a plain text document. Hope these results will lead to resolving this issue. Jim

Couldn't get any of my plain text files (or PDF or .doc) to be accepted here, so I am adding screen captures

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Mon, 09 Sep 2024 19:14:42 GMT

Sorry PLEASE USE THESE 2 SCREEN SHOTS. The previous uploads were not correct

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Mon, 09 Sep 2024 19:15:39 GMT

Thanks Imran, let me know if these work and if you need any other info. thanks, Jim

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

Imran_ruckus — Mon, 09 Sep 2024 19:17:31 GMT

Hi @jamesvid2

Greetings!!!
Thank you for the response and the update.

Could you please share the screenshots of the below commands as well?

show ip address

show lldp neighbors detail

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Mon, 09 Sep 2024 19:20:11 GMT

telnet@ICX7150-C12-Switch# show ip address
show ip address
IP Address Type Lease Time
192.168.0.119 Dynamic 2748
telnet@ICX7150-C12-Switch# show lldp neighbors detail
show lldp neighbors detail
LLDP is not running
telnet@ICX7150-C12-Switch#

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

Imran_ruckus — Mon, 09 Sep 2024 19:23:05 GMT

Hi @jamesvid2

Thank you for the response.

Please try the below commands:

enable

configure terminal

lldp run

show lldp neighbors detail

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Mon, 09 Sep 2024 19:32:05 GMT

New session command output:

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

jamesvid2 — Mon, 09 Sep 2024 19:35:28 GMT

Forgot the last command (show lldp neighbors detail), attached below:

Re: Ruckus Switch showing up as "Total 0" in Unleashed app (Switches) via web browser.

Imran_ruckus — Mon, 09 Sep 2024 19:47:42 GMT

Hi @jamesvid2

Thank you for your detailed response.

I would like to inform you that your RUCKUS ICX-7150-C12P Switch is currently running an older non-UFI 08080d version, and your Unleashed Access Points are also on outdated versions.

Our initial step will be to assist you with upgrading the Switch. Please refer to the following RUCKUS Lennar Knowledge Base article for the upgrade process:

How to Upgrade RUCKUS ICX-7150-C12P from Non-Unified Forwarding

Given that you have a MAC, we recommend using Option-1 as outlined in the article. Please ensure that the USB/flash drive is formatted in FAT32 and is a standard USB drive.

Follow the instructions provided in the article for the Switch upgrade, and let me know if you encounter any issues or require further assistance during the process.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community