topic Re: Unit is down in RUCKUS Support for Lennar Homes

Unit is down

LetsGetIt — Sun, 13 Nov 2022 16:39:09 GMT

System is down. Switch is offline as well as one of two repeaters. I had unplugged the switch several times to include one 12 hr time period. Any technical assistance will be appreciated. Thank you.

Re: Unit is down

M8 — Mon, 14 Nov 2022 21:45:07 GMT

My neighbor who is a technical person did all the suggested fixes and ruckus is still down only showing red light.

Re: Unit is down

M8 — Mon, 14 Nov 2022 21:46:51 GMT

My neighbor who is a technical person did all three steps to get my ruckus working again. It did not work. Red light still showing.

Re: Unit is down

Vásquez_Fer — Tue, 15 Nov 2022 14:52:23 GMT

Hi @LetsGetIt

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: Unit is down

M8 — Wed, 16 Nov 2022 17:21:03 GMT

Switch is on

#2 is on stat light

#3 is on SPD light

#4 is on ID light

5&6 lights not on

Box plugged into a good plug

Re: Unit is down

Vásquez_Fer — Wed, 16 Nov 2022 18:03:34 GMT

Hi @M8

What about the SYST light and PWR ?

Best Regards

Fernando Vasquez

Re: Unit is down

M8 — Wed, 16 Nov 2022 21:33:01 GMT

The numbers I previously gave you where I see green lights are numbers at the base of each port. The reset button is on. I do not know what syst is....this is so vrustrating. The box on tne ceiling is still red. No green lights

Re: Unit is down

LetsGetIt — Thu, 17 Nov 2022 01:31:03 GMT

I’m seeing green lights.

Re: Unit is down

LetsGetIt — Thu, 17 Nov 2022 10:55:52 GMT

One of the APs now has an orange light.

Re: Unit is down

Vásquez_Fer — Thu, 17 Nov 2022 12:03:48 GMT

Hi @LetsGetIt

Hope you are doing well!

Basically, the yellow light means that there are not clients connected on that specific Radio (5G or 2.4G) that depends where is the yellow light on.

This does not mean that the Access Point is broken or damaged.

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.

Best Regards

Fernando Vasquez

Re: Unit is down

Vásquez_Fer — Thu, 17 Nov 2022 12:08:43 GMT

Hi @M8

Thanks for the details provided, seems your AP is stuck in boot mode, and a factory reset is required, please follow up the next guide.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

How to factory reset or factory default different type of Ruckus Access points? Article

https://support.ruckuswireless.com/articles/000012418

Best Regards

Fernando Vasquez