topic Re: ICX-7150-C12P not pulling IP address, can't access console in RUCKUS Support for Lennar Homes

ICX-7150-C12P not pulling IP address, can't access console

ksteph3 — Thu, 29 Aug 2024 19:09:25 GMT

I'm attempting to help a neighbor who as an ICX-7150-C12P that was installed in a Lennar home. On the Quantum router the ICX was showing as having and IP address, but I was unable to ping or telnet to that IP after connecting to the console port via RJ45.

I decided to remove the reservation from the Quantum router and reboot the switch. After the reboot, the switch is no longer showing an active IP address. The Quantum router is setup as the DHCP server, and the Ruckus has been set with a manual IP and DHCP turned off. The manual IP on the Ruckus seems to take me to the management console but points to an AP when I attempt to telnet into it. It seems like the console port should be accessed via the switch IP, but the switch is no longer pulling an IP. Do you have any suggestions?

I thought about factory resetting, but I didn't know if there was any configuration that would need to be done if I did a factor reset other than setting the IP again. Would the admin password for Ruckus also be reset if I did a factor reset?

Re: ICX-7150-C12P not pulling IP address, can't access console

Imran_ruckus — Thu, 29 Aug 2024 20:35:25 GMT

Hi @ksteph3

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with getting console access.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that no configuration backup is required for the process outlined below.

To regain console access, please follow the instructions provided in the article linked below: How to Console into the ICX-7150-C12P

Additionally, you may find it helpful to watch this YouTube video on recovering the switch password: Recovering Switch Password

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

You should then be able to log in using the new credentials following an IP scan. If the new credentials do not work immediately, please wait for a short period and try again.

If you have any questions or need further assistance, please let us know. Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P not pulling IP address, can't access console

ksteph3 — Thu, 29 Aug 2024 21:06:38 GMT

Thanks for the reply, Imran. I do not have a console cable, so I have been attempting to connect to the console via the RJ45 port. However, the switch isn't pulling an IP address for me to do that. Would factory resetting allow the switch to pull an address again? I have been able to telnet to the console this way on a different ICX router of the same model, but can't here due to the lack of an address.

Re: ICX-7150-C12P not pulling IP address, can't access console

Imran_ruckus — Thu, 29 Aug 2024 21:20:17 GMT

Hi @ksteph3

Thank you for the response and the update.

Please unplug the ethernet cable coming from the ISP (Internet Service Provider’s) Router and plug back to any other available 1 in-12 ports as highlighted in the below screenshot.

Once plugged, you may try to hard factory reset the RUCKUS ICX-7150-C12P Switch following the guidelines outlined in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

After hard reset try to IP scan and check if you see any IP address gets assigned to the Switch.

If that doesn’t work and there is no IP address of the Switch, the only way to get the CLI access is via console cable. Please refer to the console article shared in my previous post and reset the username/password.

Please note, to gain CLI access via console cable doesn’t require an IP address of the Switch.

As you don't have Type-C cable, you can check using an ethernet cable connecting to the alternate console port on the Switch (Port no. 15 in the below screenshot) that does the same function as the USB type-c port on the Switch.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P not pulling IP address, can't access console

Imran_ruckus — Mon, 02 Sep 2024 13:13:00 GMT

Hi @ksteph3

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P not pulling IP address, can't access console

ksteph3 — Mon, 02 Sep 2024 13:52:22 GMT

I now have a console cable and was able to connect to the console of my switch without issue after installing the drivers. I won't have access to my neighbor's switch (the one with the issue) until later in the week. If I still can't get connected to the console, I may factor reset.

Re: ICX-7150-C12P not pulling IP address, can't access console

Imran_ruckus — Mon, 02 Sep 2024 14:24:07 GMT

Hi @ksteph3

I hope this message finds you well.

Thank you for your response and the detailed information provided.

Please perform a hard reset of the switch following the instructions outlined in the RUCKUS Lennar Knowledge Base article linked below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

After completing the hard reset, with a connected ISP cable to the switch, perform an IP scan to check if the switch is assigned an IP address.

If no IP address is assigned, please attempt to access the CLI using the console cable again.

Please keep me informed of any progress or updates.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P not pulling IP address, can't access console

ksteph3 — Thu, 05 Sep 2024 15:00:22 GMT

I was able to connect to the console with the console cable and revert the flash version back to SPS. That seems to have resolved the switch/internet issue. However, I was expecting to see the pending switch disappear in the Unleashed console, but it's still there. It's showing pending/disconnected. Is there anything I need to do to resolve that?

Re: ICX-7150-C12P not pulling IP address, can't access console

Imran_ruckus — Thu, 05 Sep 2024 15:40:58 GMT

Hi @ksteph3

Thank you for your response and the update.

Could you please click on the Switch and provide a screenshot? For reference, I have included a sample screenshot below.

If you have any questions or need further clarification, please let me know.

Thank you again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P not pulling IP address, can't access console

ksteph3 — Thu, 05 Sep 2024 15:56:55 GMT

That is my screenshot. That's the one I uploaded.

Re: ICX-7150-C12P not pulling IP address, can't access console

ksteph3 — Thu, 05 Sep 2024 15:58:25 GMT

When you click on that pending switch, it asks for the IP address. I don't have access to the switch to provide a further screenshot at the moment.

Re: ICX-7150-C12P not pulling IP address, can't access console

Imran_ruckus — Thu, 05 Sep 2024 16:03:44 GMT

Hi @ksteph3

Thank you for the response.

Please log into your RUCKUS Account on the portal and upload the pictures/screenshots. Refer to the below screenshots for the same.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P not pulling IP address, can't access console

Imran_ruckus — Fri, 06 Sep 2024 12:29:43 GMT

Hi @ksteph3

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P not pulling IP address, can't access console

Imran_ruckus — Mon, 09 Sep 2024 12:58:43 GMT

Hi @ksteph3

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX-7150-C12P not pulling IP address, can't access console

ksteph3 — Mon, 09 Sep 2024 13:03:11 GMT

This can be closed

Re: ICX-7150-C12P not pulling IP address, can't access console

Imran_ruckus — Mon, 09 Sep 2024 13:45:59 GMT

Hi @ksteph3

Thank you for the response.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.