topic Re: My ICX 7150 switch is not connected to network in RUCKUS Support for Lennar Homes

My ICX 7150 switch is not connected to network

pmiles860 — Wed, 04 Sep 2024 15:13:10 GMT

Had some storms with power outage last week. Since then, I have lost my home network. I can not connect to the unleashed app. When I connect to the network through my laptop, it states the switch is not connected. I have green lights on all the ports on the switch. Looking for some direction. Thanks

Re: My ICX 7150 switch is not connected to network

pinky_ruckus — Wed, 04 Sep 2024 16:45:19 GMT

Hi @pmiles860 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Switch is not connecting to the network after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My ICX 7150 switch is not connected to network

pmiles860 — Wed, 04 Sep 2024 18:04:55 GMT

I tried the solution with my MAC and couldn't get it to work with the terminal. If I did a factory reset, would this solve the issue that I am having???

Re: My ICX 7150 switch is not connected to network

pinky_ruckus — Wed, 04 Sep 2024 18:37:44 GMT

Hello @pmiles860 ,

Thank you for sharing the response.

I understand that you were unable to fix the SPR code issue through the article I have shared as you were unable to get into the terminal using the Mac laptop.

I would request you to please open a web browser and access GUI of the Switch through the IP address.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code through GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Title-Fixing-RUCKUS-ICX-7150-C12P-Routing-Code-SPR-issue-using/ta-p/71844

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My ICX 7150 switch is not connected to network

pmiles860 — Wed, 04 Sep 2024 21:56:31 GMT

My switch does not have an IP address. I have opened the Unleashed Dashboard and there is no IP address listed

Re: My ICX 7150 switch is not connected to network

pinky_ruckus — Thu, 05 Sep 2024 13:58:47 GMT

Hello @pmiles860 ,

Thank you for the response.

I understand that you are unable to access the IP address of the Switch.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

You may follow the article I have shared in the previous post and fix the Routing code issue.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: My ICX 7150 switch is not connected to network

pinky_ruckus — Mon, 09 Sep 2024 15:38:15 GMT

Hello @pmiles860 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My ICX 7150 switch is not connected to network

pinky_ruckus — Wed, 11 Sep 2024 13:43:39 GMT

Hello @pmiles860 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My ICX 7150 switch is not connected to network

pmiles860 — Thu, 12 Sep 2024 15:48:35 GMT

no. i gave up because the help here is very poor. I purchased a Eero system.

Re: My ICX 7150 switch is not connected to network

Imran_ruckus — Thu, 12 Sep 2024 15:55:18 GMT

Hi @pmiles860

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: My ICX 7150 switch is not connected to network

Imran_ruckus — Fri, 13 Sep 2024 13:10:56 GMT

Hi @pmiles860

Greetings!!!

I trust this message finds you well.

I kindly request an update on the Private chat shared previously.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My ICX 7150 switch is not connected to network

Imran_ruckus — Wed, 18 Sep 2024 12:20:24 GMT

Hi @pmiles860

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community