topic Re: Ruckus capped at 100mbps in RUCKUS Support for Lennar Homes

Ruckus capped at 100mbps

Bsedio19 — Wed, 04 Sep 2024 19:25:46 GMT

Ruckus hardwired to att modem w/ 500mbps speeds, wireless signal capped at 100mbps from Ruckus.

Amy ideas?

Re: Ruckus capped at 100mbps

Imran_ruckus — Wed, 04 Sep 2024 19:39:16 GMT

Hi @Bsedio19

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering slower internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?

2. As you mentioned Modem, do you have RUCKUS Switch connected directly to the Modem or Modem-Router Combo. Please note it will not work only with Modem.
3. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

4. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please share the requested information and Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus capped at 100mbps

Bsedio19 — Wed, 04 Sep 2024 20:57:09 GMT

Imran, I understand you need photos, but it's pretty straight forward. Att modem has speeds of 500 mbps or more. The ruckus is hardwired to it and only providing wireless speeds of 100mbps or less. Is there a setting or adjustment that can resolve this? Att has advised that there ports are not capped at 100 mbps.

Re: Ruckus capped at 100mbps

Imran_ruckus — Wed, 04 Sep 2024 21:03:06 GMT

Hi @Bsedio19

Thank you for the response and the information.

Please note that the RUCKUS R510 APs support wireless network speeds of up to 1.3 Gbps, while the ICX-7150-C12P Switch supports speeds of 10 Gbps or higher.

For the further investigation please help me with ALL the queries requested in my previous post.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus capped at 100mbps

Bsedio19 — Wed, 04 Sep 2024 21:05:33 GMT

Also, this isn't a new issue. This has been the case since installation.

Re: Ruckus capped at 100mbps

Bsedio19 — Wed, 04 Sep 2024 21:50:14 GMT

Imran, the Ruckus has never provided speeds over 100mbps. The att box is an Arris BGW210. All lights have been disabled as it is mounted on a hallway ceiling in my home. Internet is currently stable w speeds around 500mbps.

Let me know if you need anything else.

Re: Ruckus capped at 100mbps

Bsedio19 — Wed, 04 Sep 2024 22:03:39 GMT

Here is my current setup. Maybe something is connected wrong?

Re: Ruckus capped at 100mbps

Bsedio19 — Wed, 04 Sep 2024 22:08:42 GMT

Re: Ruckus capped at 100mbps

Bsedio19 — Wed, 04 Sep 2024 23:46:40 GMT

I verified speeds to the att router, and ruckus poe are good. Just the ruckus wireless extender hardwired to the ruckus poe has capped speeds of 100mbps. Doing a system update at the moment. Lmk if I can check any settings that could be the culprit.

Re: Ruckus capped at 100mbps

Squozen — Thu, 05 Sep 2024 07:20:52 GMT

Can you log into the switch? You may have a bad cable that is negotiating 100Mbps instead of 1Gbps. Looking at that wiring, I’m guessing that’s the issue as it looks like they had the work experience kid crimp their cables.

Re: Ruckus capped at 100mbps

Imran_ruckus — Thu, 05 Sep 2024 12:16:09 GMT

Hi @Bsedio19

Thank you for your response and the update.

I apologize for any inconvenience this may have caused.

Please consider the following steps once:

1. Clear Your Browser Cache: Sometimes, old or corrupted files in your cache can cause loading issues. Clearing your browser’s cache might help.

2. Try a Different Browser: If you’re using one browser, try accessing the site with another (e.g., Chrome, Firefox, Edge) to see if the issue persists.

3. Check Your Internet Connection: Ensure your internet connection is stable and not experiencing high latency or interruptions.

4. Disable Browser Extensions: Some browser extensions can interfere with site performance. Try disabling them temporarily to see if it improves the loading time.

5. Update Your Browser: Make sure your browser is up to date with the latest version, as updates can resolve compatibility issues.

6. Try Accessing from a Different Network: If possible, attempt to access the site from a different network (e.g., a mobile hotspot) to rule out network-specific issues.

7. Check ethernet cables: Check ethernet cables connected to the Switch and Access Points if they are functioning properly.

8. Restart Your Router or Router-Modem Combo: Sometimes, restarting your network hardware can resolve connectivity issues.

Please check the above-mentioned steps once and let me know of the outcome.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus capped at 100mbps

Bsedio19 — Thu, 05 Sep 2024 15:24:47 GMT

Inman, do you have the lennar username and password for the ruckus poe switch? I set up the username and password for the extender, but it seems like they are not the same.

Re: Ruckus capped at 100mbps

Imran_ruckus — Thu, 05 Sep 2024 15:29:02 GMT

Hi @Bsedio19

Thank you for the response and the update.

If you don't know the username/password for the Switch, please try to log into the Switch using the default credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus capped at 100mbps

Bsedio19 — Thu, 05 Sep 2024 16:09:39 GMT

Re: Ruckus capped at 100mbps

Bsedio19 — Thu, 05 Sep 2024 16:10:14 GMT

I used ever combination you provided and nothing allowed access. Suggestions?

Re: Ruckus capped at 100mbps

Bsedio19 — Thu, 05 Sep 2024 16:12:53 GMT

Just to confirm, this is the model of switch I have

Re: Ruckus capped at 100mbps

Imran_ruckus — Thu, 05 Sep 2024 16:45:35 GMT

Hi @Bsedio19

Thank you for the response and the update.

Yes, that is the correct Switch dashboard on the browser.

Apologies for the inconvenience caused.

To assist you further, please follow these steps:

1. Download the Putty application using the below link:

Putty download link:https://www.putty.org/

2. Attempt to access the CLI using Telnet without requiring a username/password. Please refer to the attached screenshot for guidance.

Once accessed, execute the following commands and provide the outputs:
- enable
- show version
- show flash
- show inline power
- show inline power detail
- show interface brief

- show ip address

-show lldp neighbors detail

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus capped at 100mbps

Imran_ruckus — Thu, 05 Sep 2024 16:47:01 GMT

Hi @Bsedio19

Please refer to my previous post and help me with the queries.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus capped at 100mbps

Bsedio19 — Thu, 05 Sep 2024 23:00:49 GMT

Imran- I completed a factory reset and somehow the username and password still dod not work:

Username: super

Password: Sp-admin

Re: Ruckus capped at 100mbps

Bsedio19 — Thu, 05 Sep 2024 23:01:13 GMT

"sp-admin"