topic Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G in RUCKUS Support for Lennar Homes

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

daddygoat — Wed, 04 Sep 2024 13:48:53 GMT

Hi Imran,

This issue continues to be a problem where the switch is dropping from the network almost on a daily basis, sometimes multiple time a day now. Is more trouble needed or can this be considered a hardware failure?

Should I open another ticket or can you assist?

Many Thanks.

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

Imran_ruckus — Wed, 04 Sep 2024 14:11:45 GMT

Hi @daddygoat

Greetings!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We acknowledge the issue with your RUCKUS ICX-7150-C12P Switch experiencing intermittent Internet connectivity.

Apologies for the inconvenience caused.

To assist you further, please access the CLI.

Once accessed, execute the following commands and provide the outputs:
- enable
- show version
- show flash
- show inline power
- show inline power detail
- show interface brief

-show ip address

Additionally, could you please let me know your Internet Service Provider's name?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

daddygoat — Wed, 04 Sep 2024 17:34:05 GMT

How am I to upload screen shots of the CLI commands?

Thanks

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

Imran_ruckus — Wed, 04 Sep 2024 17:36:44 GMT

Hi @daddygoat

Thank you for the response.

Please log into your RUCKUS Account on the portal and upload the pictures/screenshots. Refer to the below screenshots for the same.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

daddygoat — Wed, 04 Sep 2024 17:45:51 GMT

Sorry but I had to send the info as an insert to a higher thread, please let me know if you receive it. Thank you

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

Imran_ruckus — Wed, 04 Sep 2024 17:53:43 GMT

Hi @daddygoat,

Thank you for your response and the update.

I have reviewed the screenshots you shared on the other thread, and the outputs appear normal.

I recommend performing a factory reset on your Access Points and reconfiguring them with a new Wi-Fi network/SSID. For detailed instructions on how to factory reset the RUCKUS R510 Access Points, please refer to the following Knowledge Base article:

Factory Reset Process for RUCKUS R510 Access Points

If you need any assistance during the process, please do not hesitate to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

daddygoat — Wed, 04 Sep 2024 17:54:15 GMT

Here are the updated CLI screen shots. My ISP is a fiber 500+ mbps Windstream Home - Welcome to Windstream

Also known as Kinetic Home (gokinetic.com)

Sorry for the double up on my posts today,,, this issue has me spinning!

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

Imran_ruckus — Wed, 04 Sep 2024 17:59:02 GMT

Hi @daddygoat

I apologize for any inconvenience caused.

Please refer to my previous post within this thread and follow the steps provided for performing a factory reset on your Access Points.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

daddygoat — Wed, 04 Sep 2024 18:00:25 GMT

Imran,

I'm not currently using a ruckus AP. I'm using a tp-link AX5000 mesh. They are updated and rebooted and are performing as needed.

Can we continue a process to remedy the issue with the switch?

Positively,

Bob Bernabo

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

Imran_ruckus — Wed, 04 Sep 2024 18:06:25 GMT

Hi @daddygoat

Thank you for your response and the information provided.

Could you please confirm if the TP-Link mesh APs are experiencing connectivity issues and are they connected to the RUCKUS switch? Is your ISP Internet is stable?

Additionally, to assist you further, please provide the FULL output of the following commands:

enable
show lldp neighbors detail

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

daddygoat — Wed, 04 Sep 2024 18:51:43 GMT

Imran,

The TP Link Mesh is directly connected to the Kinetic Fiber ISP that then feeds the switch IP addresses. So the (1) master mesh unit will run Wi-Fi continuously even as the switch goes through it's failure. I know this as I have a TV that connects via hardwire ethernet to the Ruckus switch and then has to switch its connection to the master wifi mesh when the switch goes down. So I'm confident that the ISP service is solid 24-7. I also have my phone configured to connect to the master wifi and when the Ruckus switch goes down, I know this also from a message that the TP-Link unit sends to me as a message, I can still ping SpeedTest as well as all other functions on my phone being connected.

Now, the other mesh units are split between being hardwired and on wifi and act the same way when Ruckus goes down.

Let me know what this screen shows tells you, I'm curious.

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

Imran_ruckus — Wed, 04 Sep 2024 19:00:12 GMT

Hi @daddygoat

Thank you for your response and the update.

It appears that the output does not provide information related to the mesh, as your Mesh APs are directly connected to the ISPs Router.

I recommend connecting your RUCKUS ICX-7150-C12P Switch directly to one of the LAN ports on your ISP's router. You can then connect other wired devices to the Switch. Please refer to the following screenshots for guidance:

If you have any questions or need further assistance, please let me know.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

daddygoat — Wed, 04 Sep 2024 19:02:44 GMT

This is what I see on a daily basis:

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

Imran_ruckus — Wed, 04 Sep 2024 19:07:23 GMT

Hi @daddygoat

Thank you for your response and the information provided.

Based on the commands and outputs, it appears that the issue does not lie with the RUCKUS ICX-7150-C12P, as everything seems to be functioning normally.

As previously advised, please connect your RUCKUS Switch directly to one of the LAN ports on your ISP's router.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

daddygoat — Wed, 04 Sep 2024 19:20:34 GMT

I do not use a router from my ISP and when I've tried to direct connect the Fiber to the Ruckus switch, I was never able to get the switch to distribute IP addresses nor was the Ruckus AP able to grab an IP address. This was tried many months ago when I the AP was still in use.

The ruckus switch is dropping off the network in rapid succession.

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

Imran_ruckus — Wed, 04 Sep 2024 19:33:19 GMT

Hi @daddygoat

Thank you for your response and the information provided.

Apologies, The RUCKUS ICX-7150-C12P Switch is designed to operate specifically with modem-router or modem-router combo devices. For the switch to function correctly, it must be connected in this manner.

The network topology is as follows:

- Modem-Router Combo device → One of the 12 Ports on the RUCKUS ICX-7150-C12P Switch → Access Points (APs) or Other Devices

- Alternatively:

Modem → Router → One of the 12 Ports on the RUCKUS ICX-7150-C12P Switch → Access Points (APs) or Other Devices

Thank you for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

daddygoat — Wed, 04 Sep 2024 19:40:42 GMT

Imran,

perhaps I got ahead of myself. This issue began with the configuration as you state the Ruckus switch is designed for, exactly as such. The switch would drop connection, and it is a known issue for Ruckus. The hesitation for Ruckus to admit to a hardware failure is painful as a consumer.

I will re-configure my network back to how it was and as you require and return with outcomes.

Please consider replacing this switch.

Re: Ruckus ICX FastIron 08.0.90d upgrade to 8095G

Imran_ruckus — Wed, 04 Sep 2024 19:52:46 GMT

Hi @daddygoat

Thank you for your response.

I apologize for the inconvenience.

The Switch is designed to work with a router, which is essential for assigning IP addresses from it's DHCP server with the necessary lease times to avoid disconnections.

Please follow the setup instructions outlined in the RUCKUS Lennar Knowledge Base article on how to setup with devices.

RUCKUS Lennar Knowledge Base - Connectivity Setup and Configuration

If we suspect a hardware issue, we are happy to assist with a replacement according to our policies.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community