topic Re: Need a technician for reset access to Lennar Home system-new home purchase in RUCKUS Support for Lennar Homes

Need a technician for reset access to Lennar Home system-new home purchase

LC_4 — Wed, 04 Sep 2024 15:58:58 GMT

Sorry for duplication - this was posted in Community forum previously.

We would like to be connected with certified or capable technician who can come to the home to reset and set up for our use and enable us to continue to maintain connectivity using the system.

Re: Need a technician for reset access to Lennar Home system-new home purchase

Imran_ruckus — Wed, 04 Sep 2024 16:58:27 GMT

Hi @LC_4

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

I appreciate the information you’ve provided. Based on your description, it appears that you are setting up RUCKUS devices in your new Lennar home.

Please note that RUCKUS does not offer on-site technical support for Lennar Homes. Our support is provided on a best-effort basis through this forum.

Rest assured, I am here to assist you with your setup. For detailed instructions on configuring RUCKUS devices, please refer to the following RUCKUS Lennar Knowledge Base self-help article:

RUCKUS Lennar Knowledge Base Self-Help Guide

Please follow the process, should you have any questions or need further assistance, please do not hesitate to contact me.

Thank you for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Need a technician for reset access to Lennar Home system-new home purchase

LC_4 — Wed, 04 Sep 2024 17:14:16 GMT

Actually, we are the new home owners of a home that had the Lennar Ruckus system installed. We have no familiarity of this WiFi system and while we have reviewed the documents and will make an attempt to reset and get it started, we don't know what we don't know about the system and how to properly use it. We noticed that there is a link to a certification and were interested in understanding if there are certified technicians who could assist us in person or by video chat to ensure that we are doing things correctly.

Re: Need a technician for reset access to Lennar Home system-new home purchase

Imran_ruckus — Wed, 04 Sep 2024 17:30:01 GMT

Hi @LC_4

Thank you for your response and for providing the necessary information.

Please proceed with resetting the RUCKUS setup according to the instructions in the article shared in my previous post. After the reset, attempt to access the Internet through the RUCKUS Access Points.

You can manage the Access Points and the RUCKUS ICX-7150-C12P Switch using the RUCKUS Web browser Unleashed system and mobile application. For guidance on using Unleashed, you may find these introductory videos helpful:

- RUCKUS Unleashed Dashboard Overview Using Browser UI- https://www.youtube.com/watch?v=Uoe5AciBlrk&t=352s

- Introduction to the Ruckus Unleashed Mobile App- https://www.youtube.com/watch?v=L_oAReVK1qo&t=253s

Please let me know the outcome once you have completed these steps or let me know if you need any help.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Need a technician for reset access to Lennar Home system-new home purchase

Imran_ruckus — Fri, 06 Sep 2024 12:36:50 GMT

Hi @LC_4

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need a technician for reset access to Lennar Home system-new home purchase

Imran_ruckus — Mon, 09 Sep 2024 13:05:07 GMT

Hi @LC_4

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need a technician for reset access to Lennar Home system-new home purchase

LC_4 — Mon, 09 Sep 2024 20:19:29 GMT

Since you have indicated that you do not have a way to connect us with a technician, we will work with someone to assist us with the system.

Re: Need a technician for reset access to Lennar Home system-new home purchase

Imran_ruckus — Mon, 09 Sep 2024 20:24:18 GMT

Hi @LC_4

Greetings!!!

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Let me try to help you step-by-step.

To better assist you, could you please provide the following information?
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL above information and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Need a technician for reset access to Lennar Home system-new home purchase

Imran_ruckus — Thu, 12 Sep 2024 12:36:54 GMT

Hi @LC_4

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Help me with the requested queries from my last response to assist you step-by-step.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Need a technician for reset access to Lennar Home system-new home purchase

Imran_ruckus — Mon, 16 Sep 2024 12:52:47 GMT

Hi @LC_4

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community