topic Re: No Internet Access With Ruckus Ethernet or WAPs in RUCKUS Support for Lennar Homes

No Internet Access With Ruckus Ethernet or WAPs

DNRDroid — Sun, 25 Aug 2024 21:08:33 GMT

Hello,

My RUCKUS ICX-7150-C12P has no internet connection. It was recently working, now it is and unidentified network with no internet access.

My ethernet and wifi connections work directly from my ATT modem/router.

I've reset the switch and my modem, however there is no change in the status.

If I connect a device to the wifi ruckus AP, it says no internet connection.

Re: No Internet Access With Ruckus Ethernet or WAPs

pinky_ruckus — Mon, 26 Aug 2024 15:46:14 GMT

Hi @DNRDroid,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and having no access to the Internet.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No Internet Access With Ruckus Ethernet or WAPs

pinky_ruckus — Wed, 28 Aug 2024 16:25:22 GMT

Hello @DNRDroid ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No Internet Access With Ruckus Ethernet or WAPs

pinky_ruckus — Mon, 02 Sep 2024 13:54:40 GMT

Hello @DNRDroid ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No Internet Access With Ruckus Ethernet or WAPs

pinky_ruckus — Wed, 04 Sep 2024 15:37:23 GMT

Hi @DNRDroid ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community