topic Re: Routing Code Issue Troubleshooting in RUCKUS Support for Lennar Homes

Routing Code Issue Troubleshooting

nfar — Tue, 03 Sep 2024 22:50:31 GMT

I suspect I'm having issues with the routing code as I had a power outage and I was having a disconnected message in my unleashed. Now it's showing, "pending to join". I'm trying to get the IP address to login and complete the steps outlined here: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Switch-Disconnected-After-Power-Outage/m-p/53353/page/3 but I'm unable to locate my IP address to the switch.

I'm using LanScan on a Mac to locate the IP address but I'm only able to find the IP address of the two access points. I'm unsure of how to proceed further. What additional steps can I take to find the IP address?

Re: Routing Code Issue Troubleshooting

nfar — Wed, 04 Sep 2024 12:17:34 GMT

I logged into my ISP and see that the modem has the switch connected to it and was able to locate the IP address, but when I try to log into to terminal with that IP address with "ssh username@IPaddress". Also I'm unable to connect to it through web browser. Unsure of what to do now.

Re: Routing Code Issue Troubleshooting

nfar — Wed, 04 Sep 2024 12:53:00 GMT

Update: I saw that it is not a routing code issue per the forum post as my terminal prompts did not net the same results, instead it appears that I'm on the incorrect firmware version 8080. Currently attempting to update but need guidance on how to update via web GUI. Link provided in other forum posts is a dead link. I have a Mac device so can not connect to it via ethernet.

Re: Routing Code Issue Troubleshooting

pinky_ruckus — Wed, 04 Sep 2024 13:46:42 GMT

Hi @nfar ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues with the RUCKUS setup after the power outage.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

If you can log into the Switch on the web browser, please check the details highlighted in FIGURE 2.

3. You may also check the version of the Switch remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Routing Code Issue Troubleshooting

nfar — Wed, 04 Sep 2024 14:52:47 GMT

Re: Routing Code Issue Troubleshooting

nfar — Wed, 04 Sep 2024 14:52:25 GMT

The version is showing as SW Version 08.0.90dT213

Re: Routing Code Issue Troubleshooting

pinky_ruckus — Wed, 04 Sep 2024 16:12:17 GMT

Hello @nfar ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Routing Code Issue Troubleshooting

nfar — Wed, 04 Sep 2024 16:48:59 GMT

I was able to fix it via another post with routing code issue. Solution was in the link I posted in original post. Thank you for your assistance Pinky. One additional question, if I am looking to upgrade my device speed capability (as AT&T is now offering 2gb speeds), would I need to upgrade my access points to realize the speeds?

Re: Routing Code Issue Troubleshooting

pinky_ruckus — Wed, 04 Sep 2024 18:59:49 GMT

Hello @nfar ,

Thank you for the response.

Could you please confirm if you have upgraded the Ruckus Switch using the upgrade tool I have shared in the previous post?

Also, we would suggest you to please upgrade the Access points to the recently released version 200.15.6.12.304.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please be informed that the RUCKUS R510 APs support up to 1.3 Gbps for Wireless networks and the ICX-7150-C12P Switch supports equal or more than 10 Gbps.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Routing Code Issue Troubleshooting

nfar — Thu, 05 Sep 2024 15:20:40 GMT

I'm completing the software update to the switch now. Will review the AP upgrade.

Re: Routing Code Issue Troubleshooting

pinky_ruckus — Thu, 05 Sep 2024 15:35:18 GMT

Hello @nfar ,

Thank you for the response.

Please update us once the AP upgrade is also completed.

We will keep the case open until we hear back from you.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Routing Code Issue Troubleshooting

nfar — Thu, 05 Sep 2024 15:55:03 GMT

Updated switch per instructions (super easy! thank you!) I'm looking at the access points and do not see the upgrade option. Version showing as: 200.9.10.4.243. Screenshot shows the screen I see. Clicking edit does not give me upgrade options.

Re: Routing Code Issue Troubleshooting

nfar — Thu, 05 Sep 2024 16:25:03 GMT

Not sure if my other post actually got posted. But I was able to complete the switch upgrade (which btw was super easy, kudos to the team for making it so simple!) I'm looking at the access point upgrades but when I log into the unleashed portal, I don't see any option for upgrading the access points.

Re: Routing Code Issue Troubleshooting

nfar — Thu, 05 Sep 2024 16:27:41 GMT

Version 200 9 10 4 243

Re: Routing Code Issue Troubleshooting

pinky_ruckus — Thu, 05 Sep 2024 17:02:00 GMT

Hello @nfar ,

Thank you for the response.

We really appreciate your feedback on the Switch upgrade tool and we are glad that you could use it with so much ease.

I understand that you are looking to upgrade the firmware version of Access points too.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Routing Code Issue Troubleshooting

nfar — Thu, 05 Sep 2024 19:39:26 GMT

Hi Pinky, not sure if my other posts are coming through but I can't find the option to upgrade the access points, hopefully my screenshots are helpful. But the upgrade button is not available as indicated in the video instructions.

Re: Routing Code Issue Troubleshooting

pinky_ruckus — Thu, 05 Sep 2024 22:11:47 GMT

Hello @nfar ,

Thank you for the response.

I understand that you are not getting Upgrade button to upgrade the Access points.

Could you please share the screenshot of the point where you are getting stuck.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Routing Code Issue Troubleshooting

pinky_ruckus — Mon, 09 Sep 2024 15:37:06 GMT

Hello @nfar ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Routing Code Issue Troubleshooting

pinky_ruckus — Wed, 11 Sep 2024 13:42:58 GMT

Hello @nfar ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Routing Code Issue Troubleshooting

pinky_ruckus — Wed, 18 Sep 2024 13:32:54 GMT

Hi @nfar ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community