topic Re: Unable to login to router/switch in RUCKUS Support for Lennar Homes

Unable to login to router/switch

pptp — Tue, 27 Aug 2024 17:45:47 GMT

Hello,

My system was set up via Amazon home but that was several years ago and they are no longer helping my account. I have no idea what my username and password are. The standard suggestions for Lennar homes do not work. I have a router/switch and 2 access points.

I am unable to login to using the IP address. It says Protected Object This object on the ICX7150-C12 Switch is protected.

Thank you in advance for any help!

Re: Unable to login to router/switch

pinky_ruckus — Tue, 27 Aug 2024 20:35:18 GMT

test

Re: Unable to login to router/switch

Imran_ruckus — Tue, 27 Aug 2024 20:33:50 GMT

Hi @pptp

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to set up the RUCKUS devices.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know if that helps and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to login to router/switch

Imran_ruckus — Thu, 29 Aug 2024 20:42:05 GMT

Hi @pptp

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to login to router/switch

Imran_ruckus — Fri, 30 Aug 2024 13:09:30 GMT

Hi @pptp

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to login to router/switch

Imran_ruckus — Mon, 02 Sep 2024 13:10:06 GMT

Hi @pptp

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to login to router/switch

Imran_ruckus — Wed, 04 Sep 2024 12:40:47 GMT

Hi @pptp

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community