topic Re: Second home owner, zero admin credentials left behind in RUCKUS Support for Lennar Homes

Second home owner, zero admin credentials left behind

towens78 — Tue, 03 Sep 2024 14:59:18 GMT

Still broadcasting old network name and all smart devices are connected to it. How do I get into the switch?

Re: Second home owner, zero admin credentials left behind

pinky_ruckus — Tue, 03 Sep 2024 16:20:37 GMT

Hello @towens78 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your RUCKUS devices in your recently purchased Lennar Home.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Once you have completed the setup as described, kindly perform a factory reset on the Access Points, as outlined in the same guide.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Second home owner, zero admin credentials left behind

LC_4 — Wed, 04 Sep 2024 00:51:02 GMT

We have a similar issue and would like to know how to schedule an appointment with someone to visit our home to set the system up and ensure that all is working properly.

Re: Second home owner, zero admin credentials left behind

pinky_ruckus — Wed, 04 Sep 2024 14:48:48 GMT

Hello @LC_4 ,

Greetings!

I hope this message finds you well.

To ensure clarity and avoid any duplication of efforts, could you please create a new post as this was raised by another user.

This will help us better track and resolve your issue effectively.

If you need any assistance with creating the new post or have any questions, please feel free to reach out.

Thank you for your cooperation and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Second home owner, zero admin credentials left behind

pinky_ruckus — Thu, 05 Sep 2024 15:06:13 GMT

Hello @towens78 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Second home owner, zero admin credentials left behind

pinky_ruckus — Fri, 06 Sep 2024 15:34:07 GMT

Hello @towens78 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Second home owner, zero admin credentials left behind

pinky_ruckus — Mon, 09 Sep 2024 15:31:12 GMT

Hi @towens78 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community