topic Re: New Home owner after previous owner in RUCKUS Support for Lennar Homes

New Home owner after previous owner

kareemahbadshaw — Fri, 09 Aug 2024 20:40:34 GMT

I purchased a previously owned Lennar Home and is interested in accessing the Ruckus network.

I have the Ruckus device ICX 7150-C12P and is unable to login.

Can you please help me troubleshoot my device to gain full access?

Re: New Home owner after previous owner

pinky_ruckus — Fri, 09 Aug 2024 21:37:11 GMT

Hello @kareemahbadshaw ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are trying to access the Ruckus network and trying to login to the Switch.

We would need to find the IP address of the switch and then use the IP address to login to GUI of the switch using the web browser.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Home owner after previous owner

kareemahbadshaw — Sat, 10 Aug 2024 04:16:03 GMT

Hello, Even though I got the IP address, I was unable to connect to the network via the username and password.

Re: New Home owner after previous owner

Imran_ruckus — Mon, 12 Aug 2024 13:38:14 GMT

Hi @kareemahbadshaw

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your RUCKUS devices in your recently purchased Lennar Home.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Once you confirm the RUCKUS devices are connected as per the above description, You can try connecting to the Wi-Fi network from the RUCKUS Access Points using the credentials provided on the Networking Device holding cabin. (Please refer to the below screenshot)

If the login username and password don’t work, you need to factory reset your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID. Please refer to the below RUCKUS Lennar Knowledge base self-help article for the Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New Home owner after previous owner

Imran_ruckus — Wed, 14 Aug 2024 12:48:53 GMT

Hi @kareemahbadshaw

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

kareemahbadshaw — Wed, 14 Aug 2024 18:06:17 GMT

Hello,

I was still unable to factory reset the device despite I followed your last advice.

Re: New Home owner after previous owner

Imran_ruckus — Thu, 15 Aug 2024 12:39:04 GMT

Hi @kareemahbadshaw

I hope this message finds you well.

Thank you for your update.

Please ensure that only ONE Access Point is connected to the RUCKUS ICX-7150-C12P switch and perform the reset process on the same. Disconnect the Ethernet cables from all other Access Points before proceeding with the factory reset process for the Access Points.

If you already followed the above process, please let me know at which step you are experiencing difficulties.

Additionally, please provide a photo showing the full ICX-7150-C12P Switch panel with cable connections to the switch ports.

Please help me with the above queries and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

kareemahbadshaw — Fri, 16 Aug 2024 22:46:20 GMT

Hello, below is a picture of my device. Even though I reseted it with one access point connected It is still not reseting the previous owner name still reappearing as a network and it is locked.

Re: New Home owner after previous owner

Imran_ruckus — Mon, 19 Aug 2024 12:43:22 GMT

Hi @kareemahbadshaw

I hope this message finds you well.

Thank you for your prompt response and the information you provided.

Upon reviewing the picture you shared, I noticed that only one Ethernet cable is connected to your RUCKUS ICX-7150-C12P switch. It appears that this cable is connected to the Access Point. However, it is essential to ensure that there is also an Ethernet cable connected from your ISP’s modem or modem-router combo device to the switch.

For your reference, please review the following guide on common setups for Lennar homes:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

After connecting the devices according to the guide, please check if the Access Point can successfully provide Internet connectivity. If necessary, perform a factory reset on the Access Points once again.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

Imran_ruckus — Wed, 21 Aug 2024 13:34:46 GMT

Hi @kareemahbadshaw

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

Imran_ruckus — Fri, 23 Aug 2024 12:59:24 GMT

Hi @kareemahbadshaw

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

Imran_ruckus — Mon, 26 Aug 2024 19:46:18 GMT

Hi @kareemahbadshaw

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

kareemahbadshaw — Tue, 27 Aug 2024 00:19:08 GMT

Hi Imran, I have tried mutiple times to reset the device and follow the steps but failed.

Re: New Home owner after previous owner

Imran_ruckus — Tue, 27 Aug 2024 12:22:46 GMT

Hi @kareemahbadshaw

Greetings!!!

Thank you for the response and the update.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

Imran_ruckus — Thu, 29 Aug 2024 20:37:30 GMT

Hi @kareemahbadshaw

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

kareemahbadshaw — Fri, 30 Aug 2024 05:55:23 GMT

Hello,
For the first picture their are blinking green lights for the options; AIR, CLT, PWR. And for the second photo their are green lights only for the black cables at the back.

Re: New Home owner after previous owner

Imran_ruckus — Fri, 30 Aug 2024 12:30:42 GMT

Hi @kareemahbadshaw

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and for providing the information. Based on the current status indicators of the RUCKUS ICX-7150-C12P Switch and R510 Access Points, it appears that they are operating normally.

However, upon reviewing the picture you provided, it seems that the Ethernet cable from the ISP's router or modem/router combo is connected to an incorrect port on the Switch. For optimal performance, this cable should be connected to ONE of the 12 designated ports on the Switch, as illustrated in the screenshot below.

Please disconnect the Ethernet cable from its current port and replug it into one of the designated ports. After doing so, kindly reboot the ISP router by unplugging it from the power source and then reconnecting it. Once the router is back online, try to reconnect to the Internet via the Access Points.

Should you encounter any further issues or have any questions, please do not hesitate to reach out.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

kareemahbadshaw — Sat, 31 Aug 2024 02:37:28 GMT

Hello, Thank you for the information. I fixed that however, it is still showing up as a lock network in the previous home owner name. I am requesting assistance in helping me troubleshoot the login process inorder to change that information.

Re: New Home owner after previous owner

Imran_ruckus — Mon, 02 Sep 2024 12:26:51 GMT

Hi @kareemahbadshaw

I hope this message finds you well.

Thank you for your response and the update provided.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Once you have completed the setup as described, kindly perform a factory reset on the Access Points, as outlined in the same guide.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New Home owner after previous owner

kareemahbadshaw — Tue, 03 Sep 2024 02:09:35 GMT

Hello Imran,

I used the guidance provided and factory reset the access point by leaving only one AP on then press n hold the reset botton for atleast 15-20 mins. However, the previous owner name still appears and its a lock network. I repeated this step almost 5 times and there is no such network as configure.me.xxx showing up.

Please help!!!