topic Re: Ruckus 510 no lights or connection after power outage in RUCKUS Support for Lennar Homes

Ruckus 510 no lights or connection after power outage

Dylannn23 — Sun, 01 Sep 2024 00:55:54 GMT

after a power outage, my ruckus and other internet enabled devices were no longer connected to my internet. I had to enter the password for my other devices to be connected to the internet, but my ruckus is not connected. The AP no longer has lights showing and I haven’t been able to use it since the power outage

Re: Ruckus 510 no lights or connection after power outage

pinky_ruckus — Mon, 02 Sep 2024 13:32:17 GMT

Hello @Dylannn23 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage and Access points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus 510 no lights or connection after power outage

Dylannn23 — Tue, 03 Sep 2024 04:03:59 GMT

Hello, here is a picture. I do not see any status lights on. I believe I saw some status lights the other day when I unplugged the device and plugged it back in, but right now nothing is showing. Only one access port is connected to the device. The yellow wire is connected to my wireless gateway for internet, the grey wire is plugged in to a cable that leads somewhere in the wall, which I’m assuming connects to the access point. When the power went out, something was updated with my internet and required all internet enabled devices to be reconnected again

Re: Ruckus 510 no lights or connection after power outage

pinky_ruckus — Tue, 03 Sep 2024 13:19:39 GMT

Hi @Dylannn23,

Greetings!!!

Thank you for the response and the information you shared.

From the picture you shared, I see that the lights on the Switch are off.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus 510 no lights or connection after power outage

Dylannn23 — Wed, 04 Sep 2024 01:16:04 GMT

I uploaded a video to the drive (IMG_7945). There are no status lights showing when the device is plugged in. Status lights appear for a second when I initially plug the device back in, but they turn off almost instantly as seen in the video.

I have tested two different outlets and confirmed they have power and are functioning as normal, as one powers my wireless gateway and the other initially powered the Ruckus. I plugged in my phone charger to both and confirm that they both began charging my phone instantly. Status lights appeared to fail both times, apart from when the device was initially plugged in. I double checked to ensure the power cable is completely plugged into each outlet, and the Switch.

Re: Ruckus 510 no lights or connection after power outage

pinky_ruckus — Wed, 04 Sep 2024 16:42:01 GMT

Hi @Dylannn23

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus 510 no lights or connection after power outage

Dylannn23 — Thu, 05 Sep 2024 00:57:41 GMT

I uploaded a video (7963). Here are the two photos

Re: Ruckus 510 no lights or connection after power outage

pinky_ruckus — Thu, 05 Sep 2024 13:22:30 GMT

Hi @Dylannn23 ,

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus 510 no lights or connection after power outage

Dylannn23 — Fri, 06 Sep 2024 20:01:18 GMT

Hello. I just received the new Switch Unit and confirm that the status lights are appearing on the new device. Can you please tell me how I can get it connected to my existing Access Point?

Re: Ruckus 510 no lights or connection after power outage

pinky_ruckus — Fri, 06 Sep 2024 20:19:49 GMT

Hello @Dylannn23 ,

Thank you for the response shared.

We are glad that you have received the new Switch Unit.

I would request you to please raise a new post as that case is closed since RMA is completed on the same.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community