topic Re: My acces points are not workin properly in RUCKUS Support for Lennar Homes

My acces points are not workin properly

Bones — Fri, 30 Aug 2024 17:58:59 GMT

Hey there,

Does someone have the same issue as I am? A few weeks ago, we had a power outage in our area, and our internet went down. Ever since we either do not have good internet or no access. We contacted our provider ( Xfinity -Comcast), and they even brought their technician to check our internet to see if it was their issue, but everything was fine.

We are still having issues with our internet coming in and out, and sometimes, we get kicked out. We are trying to see if this is an issue with our routers (access points) or something else.

Please let me know who I might be connecting with or if someone has a suggestion of what to do next.

Re: My acces points are not workin properly

vignesh_ramasam — Fri, 30 Aug 2024 18:39:50 GMT

Hello,

Do you have APs managed by the controller? If Yes, what type of controllers are deployed?

What is the switch model all the APs are connecting to?

How many APs have you deployed?

Did you test the wired clients on the same VLAN?

Are the clients disconnecting from wireless or they are facing performance issues?

Thank You.

Re: My acces points are not workin properly

Imran_ruckus — Fri, 30 Aug 2024 18:46:28 GMT

Hi @Bones

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity since a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This issue may be related to a routing code (SPR) problem on the RUCKUS ICX-7150-C12P Switch due to a power outage.

Please refer to the RUCKUS Lennar Knowledge Base self-help article linked below for troubleshooting steps:

Fixing RUCKUS ICX-7150-C12P Switch Routing Code SPR Issue

If you encounter any difficulties during the troubleshooting process, please let me know.

Thank you for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My acces points are not workin properly

Bones — Fri, 30 Aug 2024 20:34:40 GMT

I have two APS, one on the main floor and the other one is on the second floor. The only controller that I used is the app called "unleashed" and it doesn't want me to connect to it. I don't know what else or how to get in my APS for me to do an upgrade and see if that the reason my internet is slow.

Please see the attached pictures to see what I'm getting when I try to use the application on my phone. but for some reason I can't upload photos on this type of tag

Also, what is a VLAN? Also, I don't know what you mean by saying that clients disconnecting from Wireless or are facing performance issues.

Re: My acces points are not workin properly

Imran_ruckus — Fri, 30 Aug 2024 20:38:37 GMT

Hi @Bones

Thank you for the response.

As mentioned in my previous post, this issue may be related to a routing code (SPR) problem on the RUCKUS ICX-7150-C12P Switch due to a power outage.

Please refer to the RUCKUS Lennar Knowledge Base self-help article linked below for troubleshooting steps:

Fixing RUCKUS ICX-7150-C12P Switch Routing Code SPR Issue

If you encounter any difficulties during the troubleshooting process, please let me know.

Thank you for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My acces points are not workin properly

cstrag — Mon, 02 Sep 2024 15:40:33 GMT

I'm having issues with my access lights as well. I also am having an issue logging into the mobile unleashed app. How do I create and account to make a post?

Re: My acces points are not workin properly

Imran_ruckus — Mon, 02 Sep 2024 15:43:13 GMT

Hi @cstrag

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community.

Since this case was initially raised by @Bones to avoid any confusion, I recommend that you create a new post detailing the network issue you’re facing. Please include a thorough description of the problem and the steps you’ve already taken. This will allow us to provide you with the most accurate guidance.

Thank you for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: My acces points are not workin properly

Bones — Tue, 03 Sep 2024 16:09:38 GMT

@Bones wrote:
Hey there,
Does someone have the same issue as I am? A few weeks ago, we had a power outage in our area, and our internet went down. Ever since we either do not have good internet or no access. We contacted our provider ( Xfinity -Comcast), and they even brought their technician to check our internet to see if it was their issue, but everything was fine.
We are still having issues with our internet coming in and out, and sometimes, we get kicked out. We are trying to see if this is an issue with our routers (access points) or something else.
Please let me know who I might be connecting with or if someone has a suggestion of what to do next.

I'm having issues with my access lights as well. I also am having an issue logging into the mobile unleashed app. How do I create and account to make a post?

Where can I get the link to the website so I can log in to my unleashed ruckus account?

thanks

Re: My acces points are not workin properly

Imran_ruckus — Tue, 03 Sep 2024 16:17:21 GMT

Hi @Bones

Greetings!!!

I hope this message finds you well.

We appreciate the detailed information you have provided.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-unleashed dashboard after finding the IP Address of the AP. Try to log in

Please confirm once you can log into the Unleashed system on the web browser.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: My acces points are not workin properly

Imran_ruckus — Thu, 05 Sep 2024 13:42:29 GMT

Hi @Bones

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please follow the instructions shared in my previous post and let me know of outcome.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My acces points are not workin properly

Imran_ruckus — Fri, 06 Sep 2024 12:32:58 GMT

Hi @Bones

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My acces points are not workin properly

Imran_ruckus — Mon, 09 Sep 2024 13:01:15 GMT

Hi @Bones

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community