topic Re: WAPs No longer lighting up in RUCKUS Support for Lennar Homes

WAPs No longer lighting up

JimmyChanga — Thu, 29 Aug 2024 09:02:38 GMT

-Came home after being gone for 10 days to see no activity on my WAPs.

-Have read through all troubleshooting methods on forums to no avail.

-Switch lights up, but no activity on lights when the ports of the WAPs are plugged in.

-WAPs have been working and lighting up prior to me leaving.

Re: WAPs No longer lighting up

Imran_ruckus — Thu, 29 Aug 2024 13:15:53 GMT

Hi @JimmyChanga

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Access Points with no lights on them.

From reviewing your previous closed case, it appears that your Switch was previously stuck in boot mode with an Amber SYST LED, as shown in the attached screenshot. For this issue, please refer to the following RUCKUS Lennar Knowledge Base self-help article for troubleshooting guidance:
Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

Should you need further assistance during the troubleshooting process, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: WAPs No longer lighting up

Imran_ruckus — Mon, 02 Sep 2024 13:12:01 GMT

Hi @JimmyChanga

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: WAPs No longer lighting up

Imran_ruckus — Wed, 04 Sep 2024 12:42:29 GMT

Hi @JimmyChanga

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: WAPs No longer lighting up

Imran_ruckus — Fri, 06 Sep 2024 12:28:32 GMT

Hi @JimmyChanga

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community