topic Re: New owner of Lennar Home in RUCKUS Support for Lennar Homes

New owner of Lennar Home

CDCb — Tue, 27 Aug 2024 03:21:11 GMT

I’ve tried resetting ICX but configure.me won’t show up. Please help

Re: New owner of Lennar Home

Imran_ruckus — Tue, 27 Aug 2024 12:36:57 GMT

Hi @CDCb

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your RUCKUS devices in your recently purchased Lennar Home.

1. please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

2. Once you confirm the RUCKUS devices are connected as per the above description, You can try connecting to the Wi-Fi network from the RUCKUS Access Points using the credentials provided on the Networking Device holding cabin. (Please refer to the below screenshot)

3. If the login username and password don’t work, you need to factory reset your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID. Please refer to the below RUCKUS Lennar Knowledge base self-help article for the Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New owner of Lennar Home

Imran_ruckus — Thu, 29 Aug 2024 20:41:38 GMT

Hi @CDCb

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New owner of Lennar Home

CDCb — Thu, 29 Aug 2024 23:51:06 GMT

No. I still can’t access the Ruckus. I’ve tried all the ways listed on this forum.

Re: New owner of Lennar Home

Imran_ruckus — Fri, 30 Aug 2024 12:54:53 GMT

Hi @CDCb

Greetings!!!

Thank you for the update.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding.

Please help us with the above queries and Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New owner of Lennar Home

Imran_ruckus — Mon, 02 Sep 2024 13:09:28 GMT

Hi @CDCb

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New owner of Lennar Home

Imran_ruckus — Wed, 04 Sep 2024 12:40:23 GMT

Hi @CDCb

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: New owner of Lennar Home

Imran_ruckus — Fri, 06 Sep 2024 12:27:25 GMT

Hi @CDCb

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community