topic Ruckus ICX 7150-C12P wired internet connected and working but no wireless network. in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Sat, 31 Aug 2024 14:03:14 GMT

All lights are green on switch and 3 access points

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

Rmslead — Sat, 31 Aug 2024 16:29:25 GMT

I have encounter this problem couple days ago! Not sure what to do.

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Sat, 31 Aug 2024 17:27:00 GMT

Are you a lead expert or someone that is also the same problem?

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

Imran_ruckus — Mon, 02 Sep 2024 12:36:44 GMT

Hi @mst317

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on how to set up devices and configure the Access Points.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please refer to the setup guide and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Mon, 02 Sep 2024 12:49:00 GMT

I think I misspoke. All green lights to everything but NO wired or wireless internet. Can't find the network at all. Can't find the switch on an IP search.

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

Imran_ruckus — Mon, 02 Sep 2024 12:56:00 GMT

Hi @mst317

Thank you for your response and the information.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Mon, 02 Sep 2024 13:27:49 GMT

System has worked fine for nearly 4 years. We were out of town and when we returned, it was no longer working. I know that Comcast had an outage while we were gone.

All switch lights are green. I have 3 APs. All lights are green. AP #1 CTL solid green and PWR flashing green. AP #2 & #3 CTL and PWR flashing green.

No problem with the Comcast Internet. It’s stable and working great.

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

Imran_ruckus — Mon, 02 Sep 2024 13:41:32 GMT

Hi @mst317

Thank you for your response and the detailed information provided.

Could you please try unplugging ALL the Ethernet cables of the Access Points from the current switch ports and plugging them into different ports within the 1-to-12 range, as indicated in the screenshot below?

Once you’ve done this, please check if the status lights on the Access Points indicate activity and if the Wi-Fi network connectivity is restored.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Mon, 02 Sep 2024 13:55:48 GMT

I placed all the Ethernet cables into 6-12. All switch lights are green. AP #1 CTL solid green and PWR flashing green. AP #2 & #3 CTL and PWR flashing green.

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Mon, 02 Sep 2024 14:06:30 GMT

I now have 3 networks showing up that are callled Recover.Me-xxxxxx. Are these Ruckus related?

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

Imran_ruckus — Mon, 02 Sep 2024 14:15:59 GMT

Hi @mst317

Thank you for the response and the update.

At this point, I suggest factory resetting the Access Points. Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the Access Point factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

NOTE: As you have 3 Access Points, remove the cables of any TWO Access Points from the Switch ports, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Please let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Mon, 02 Sep 2024 14:44:07 GMT

All done

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

Imran_ruckus — Mon, 02 Sep 2024 14:52:21 GMT

Hi @mst317

Thank you for the response.

Could you please confirm, if it is working now?

If not, please let me know at what point you are stuck on.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Mon, 02 Sep 2024 14:57:46 GMT

I still don't have my wifi or wired network. I now have 3 networks showing up that are callled Recover.Me-xxxxxx. Are these Ruckus related?

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

Imran_ruckus — Mon, 02 Sep 2024 15:12:41 GMT

Hi @mst317

Thank you for your response.

Yes, these Wi-Fi networks are related to RUCKUS devices.

Please try turning the Wi-Fi on your laptop off and then back on. If the problem persists and you continue to see the devices, you may ignore them.

I recommend following the factory reset instructions by connecting to configure.me-xxxxxx and performing the reset once again.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Mon, 02 Sep 2024 15:25:16 GMT

Do I find the configure.me-xxxxxx at unleased typical install or gateway install. Not sure where or what I do with configure.me-xxxxxx

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Mon, 02 Sep 2024 15:28:46 GMT

When I look for wifi networks on my phone, no configure.me-xxxxxx networks, only Recover.Me-xxxxxx.

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

Imran_ruckus — Mon, 02 Sep 2024 15:54:21 GMT

Hi @mst317

Thank you for your response and the update.

Please unplug the Access Point you are currently using and connect the other Access Point. Try factory reset on this Access Point in the same manner.

Additionally, could you inform me of the method you are using to perform the factory reset on the Access Point?

Please confirm once you have completed these steps.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

mst317 — Mon, 02 Sep 2024 16:40:24 GMT

I only have access to AP#1 & AP#3. AP#2 is on a ceiling that is 3 stories high. I have tried to factory reset multiple times. When I look for wifi networks on my phone, no configure.me-xxxxxx networks, only Recover.Me-xxxxxx.

I followed these instructions:

Physical Factory Reset an Access Points Ruckus

Vásquez_Fer

Moderator

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‎10-20-2022 01:57 PM - edited ‎03-05-2024 04:49 AM

Please read carefully all the instructions before proceeding.

1 ) If you have more than one Access Point (AP) in your house, please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with.

2) It’s preferred to keep connected to the Switch the Access Point that is acting as MASTER. You can recognize which is this device, because is the only one with the CTL light in SOLID green.

Link: https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

3 ) After you made the previous steps, go to the Access Point that is still ON, and find the RESET button that is in the rear side of the device.

4 ) Introduce a paper clip or a similar implement and push the button. Once the Power Light is red, count 15-20 seconds and release the button.

Note: Sometimes this process has to be done more than once in order to have the Reset Factory properly done.

5 ) After the reset is complete the PWR LED will initial be solid red indicating boot up in process, then blinks green light indicating that the system is in factory default state.

6 ) A new wireless network should be displaying :

The name of this new Wi-Fi network is 'CONFIGURE.ME-XXXXXX' (the X represents the last 6 digits of the MAC address of the AP). You can customize this network easily using the Unleashed Ruckus App that you have to download to your phone.

Instruction number 6 never happens

Re: Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

Rmslead — Mon, 02 Sep 2024 16:42:47 GMT

I have the same problem as you. This is my first time having this issued. We have a short power outage for like 10 minutes then this problem occurred. All lights indicated is green on the switch and 2 of my AP. Weird thing is, my TV WiFi connection is working great. Only our phones is having issued. If MOD if you reading this. Do you why?