topic Re: After Power Outage. Ruckus has weak signal. in RUCKUS Support for Lennar Homes

After Power Outage. Ruckus has weak signal.

CarmenGough — Thu, 29 Aug 2024 19:13:26 GMT

After Power Outage. Ruckus has weak signal. Please help. App won't let us sign in either. Thanks

Imran_ruckus — Thu, 29 Aug 2024 19:55:22 GMT

Hi @CarmenGough

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

The issue may be due to the routing code on the RUCKUS ICX-7150-C12P Switch, which was caused by a power outage.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to troubleshoot and fix this issue.

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

dhp — Fri, 30 Aug 2024 17:57:45 GMT

Sent you a message!

Imran_ruckus — Fri, 30 Aug 2024 18:01:48 GMT

Hi @dhp

Since this post was created by @CarmenGough, to avoid confusion, please start a new post if you need any assistance.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

dhp — Fri, 30 Aug 2024 18:02:43 GMT

No confusion thank you, just offering personalized help to @CarmenGough.