topic After power outage in RUCKUS Support for Lennar Homes

After power outage

jtabz87 — Fri, 30 Aug 2024 14:36:04 GMT

I have a ICX 7150 and after a power outage the the green pwr button is illuminated and the amber System one. I tried the hard reset and it just blinks amber for an hour if I let it. Any advice?

Re: After power outage

Imran_ruckus — Fri, 30 Aug 2024 14:46:30 GMT

Hi @jtabz87

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS ICX-7150-C12P Switch with Amber SYST light.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

The Amber SYST and Green PWR lights indicate that the Switch is in boot mode. Since you’ve already attempted a hard reset with a paper clip, please try this reset process multiple times. If the issue persists, the next step would be to perform a software recovery on the Switch.

For detailed instructions on the troubleshooting process, please refer to the following RUCKUS Lennar Knowledge Base article:

Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

Please follow the steps outlined in the article, and let me know if you need any assistance or encounter any difficulties during the process.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: After power outage

jtabz87 — Fri, 30 Aug 2024 14:56:22 GMT

Thank you for the response, I have been trying these steps since last night, but the amber lights all just flash and nothing happens. Any other advice?

Re: After power outage

Imran_ruckus — Fri, 30 Aug 2024 15:42:43 GMT

Hi @jtabz87

Thank you for the response and the information.

Please proceed with the software recovery process of the RUCKUS Switch as described in the same article.

Let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After power outage

dhp — Fri, 30 Aug 2024 17:57:19 GMT

Sent you a message!

Re: After power outage

Imran_ruckus — Fri, 30 Aug 2024 18:02:15 GMT

Hi @dhp

Since this post was created by @jtabz87 to avoid confusion, please start a new post if you need any assistance.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: After power outage

jtabz87 — Fri, 30 Aug 2024 18:20:45 GMT

Are there different instructions for Mac? What if I don’t have an Ethernet port to do the factory reset?

Re: After power outage

Imran_ruckus — Fri, 30 Aug 2024 18:48:49 GMT

Hi @jtabz87

Thank you for your response and the update.

For the software recovery process, I recommend using a Windows laptop or PC, as it may simplify the procedure.

Please let me know if you can proceed with this.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After power outage

Imran_ruckus — Mon, 02 Sep 2024 13:13:48 GMT

Hi @jtabz87

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: After power outage

jtabz87 — Mon, 02 Sep 2024 15:28:16 GMT

It is still the same, it will not flash green at all

Re: After power outage

Imran_ruckus — Mon, 02 Sep 2024 15:44:08 GMT

Hi @jtabz87

Thank you for your response and the update.

For the software recovery process, I recommend using a Windows laptop or PC, as it may simplify the procedure.

Please confirm and let me know if you can proceed with Windows laptop?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After power outage

jtabz87 — Mon, 02 Sep 2024 15:45:36 GMT

So we did that, but when the putty runs there is no response from the switch, I had someone come and help me with their HO laptop and we could not get the switch to respond

Re: After power outage

Imran_ruckus — Mon, 02 Sep 2024 15:57:42 GMT

Hi @jtabz87

Thank you for your response and the update.

Could you please provide a screenshot of the error you are encountering during the Software Recovery process for the Switch?

Additionally, please share a picture of the cable connections between the Switch and your laptop used for the Software Recovery.

Your assistance with these queries will help us better understand the issue. If you have any further questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: After power outage

jtabz87 — Mon, 02 Sep 2024 16:13:08 GMT

I do not have the HP laptop here anymore. When I get it I can post it, but in the mean time I guess I’ll just go off the home router, this solution does not seem to be the easiest. And it is very time consuming. When I get access to the PC again I will let you know

Re: After power outage

Imran_ruckus — Mon, 02 Sep 2024 16:48:59 GMT

Hi @jtabz87

Thank you for your response and update.

Sure, please feel free to share the requested queries at your convenience so that we can proceed accordingly.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: After power outage

Imran_ruckus — Fri, 06 Sep 2024 12:31:09 GMT

Hi @jtabz87

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: After power outage

jtabz87 — Fri, 06 Sep 2024 14:30:49 GMT

Once I have some time to get the computer back and do the reset I will let you know. Just keep this open in case I need some assistance. I do not have a ton of time to put into this right now

Re: After power outage

Imran_ruckus — Fri, 06 Sep 2024 14:45:58 GMT

Hi @jtabz87

Thank you for your response and update.

Sure I will keep this open and wait for your response, please feel free to share the requested queries at your convenience so that we can proceed accordingly.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community