topic Re: Unable to reset switch (ICX-1750) even after console in, continuously asking for password in RUCKUS Support for Lennar Homes

Unable to reset switch (ICX-1750) even after console in, continuously asking for password

flyguy22 — Thu, 29 Aug 2024 03:22:04 GMT

I am trying to factory reset my switch because my ruckus site does not show the switch as being connected and cannot find the actual switch IP address.

I have tried using all the different password combinations and am consistently getting this, and am unable to enter the command prompt to type enable. Switch keep asking for a ussername and password when I console in and do the boot > no password command and after it runs.

I just want to start an RMA to get a new switch as this point as this has been affecting my work and all.

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
ICX7150-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.
ICX7150-Boot> boot
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
1 ecc_errors after reading 5efa000:5efb000
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot> enable
Unknown command 'enable' - try 'help'
ICX7150-Boot> no password
01 00 00 00
OK! Skip password check when the system is up.
ICX7150-Boot> boot
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fa14
Data Size: 2401258 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: ac67d750
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fa14
Data Size: 2401258 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: ac67d750
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x704a07b4
Data Size: 27682307 Bytes = 26.4 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: 011bd5e3
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7049e55c
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7049e55c to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

Mounting file system...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Please download UFI image to install packages
/etc/process_packages.sh: line 148: can't create /.pkg/error.log: nonexistent di rectory
Package installation is incomplete, related functionalities may not be available
dhcpd executable file is not present.
Starting up system statistics daemon...
Starting systatsd done
Starting up health monitor daemon...
Log Level 7: Daemonized systatsd
Systatsd Logging Env is not set, initializing loglevel to: 7
Setting connection to systemlogger
Starting hmond done
Hmond Logging Env is not set, initializing loglelvel to: I
Setting connection to systemlogger
Backup is fine
Kernel crashdump is disabled.
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, war m_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
boot_partition=sec_partition
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:a7:99:66?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=10.14.145.208:10.14.202.36:10.14.144.1:255.255.254.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPR08090d from Sec Built on (UTC): Mon Sep 23 07:08:29 2019
Uboot and FI booted from different partitions, Uboot: Primary, FI: Secondary
Auto correcting the cross boot combination... going for auto reboot now
Auto Sampling : enabled
Min Time : 250
CPU Sampling d[ 67.050264] [BrcdSoftlockup]: root e501cd80 is not a valid rb_t ree
isabled.
Stopping health monitor daemon...
Stopped health monitor daemon
Stopping system statistics daemon...
Stopped systatsd.
dhcpd executable file is not present.
Saving the configuration and license files...
Backup is fine
The system is going down NOW!
Sent SIGTERM to all processes
[ 68.759967] [BrcdSoftlockup]: sim_softwatchdog thread is detached on core=0
Sent SIGKILL to all processes
Requesting system reboot
[ 70.640350] reboot: Restarting system
[ 70.684249] Asserting GHPIO[7] reset sequence from Kernel ...

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

Starting kernel ...

Mounting file system...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Please download UFI image to install packages
/etc/process_packages.sh: line 148: can't create /.pkg/error.log: nonexistent di rectory
Package installation is incomplete, related functionalities may not be available
dhcpd executable file is not present.
Starting up system statistics daemon...
Starting systatsd done
Log Level 7: Daemonized systatsd
Systatsd Logging Env is not set, initializing loglevel to: 7
Setting connection to systemlogger
Starting up health monitor daemon...
Starting hmond done
Hmond Logging Env is not set, initializing loglelvel to: I
Setting connection to systemlogger
Backup is fine
Kernel crashdump is disabled.
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, war m_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
boot_partition=sec_partition
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:a7:99:66?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=10.14.145.208:10.14.202.36:10.14.144.1:255.255.254.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPR08090d from Sec Built on (UTC): Mon Sep 23 07:08:29 2019
Enabling Console Logging
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 66.698258] linux-kernel-bde: map phys ra nge 0x3200000-0x3240000 to 0xb0ba0000-0xb0be0000
[ 66.944525] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8ba0 000-0xb0ba0000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:136 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.1
Pre Parsing Config Data ...

Done with Pre-allocating nexthop id's for Unicast & Openflow
Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
Error! 1/3/1 speed is 1G. A stack-port needs at least 10G speed.
Error! 1/3/2 speed is 1G. A stack-port needs at least 10G speed.
Invalid input ->address 192.168.1.249 255.255.255.0 dynamic
Type ? for a list
Invalid input ->default-gateway 192.168.1.1 dynamic
Type ? for a list

Going to sleep forever...
Error in opening /fast_iron/.images/secondary.ufi

fopen: No such file or directory

Successfully notified stack role 'none' to hmond

System initialization completed...console going online.
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d
(32539748 bytes) from Secondary SPR08090d.bin (Non-UFI)
SW: Version 08.0.90dT213
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz1011 5)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3826R08X
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 9 second(s)
The system started at 00:04:45 GMT+00 Sat Jan 01 2000

The system : started=cold start

================================================================================ ======
=============== WARNING: FI image is not booted from UFI!!! ========= ======
====== Please download UFI image and reboot the system for full functionality ======
================================================================================ ======

Press Enter key to login

Creating certificate, please wait...

SSL Client Certificate is successfully created

Press Enter key to login

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing ....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/9.
PoE: Power enabled on port 1/1/11.
TFTP session timed out
TFTP session timed out
enable

User Access Verification

Please Enter Login Name: TFTP session timed out
TFTP session timed out
enable
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password: TFTP session timed out
TFTP session timed out
TFTP session timed out

User login failure.

Press Enter key to login
TFTP session timed out
TFTP session timed out
TFTP session timed out
show version

User Access Verification

Please Enter Login Name: super
Please Enter Password:
User login failure.

Press Enter key to login
admin

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: admin
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:
Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:
Please Enter Password:
User login failure.

Press Enter key to login
enable

User Access Verification

Please Enter Login Name: enable
Please Enter Password:

Re: Unable to reset switch (ICX-1750) even after console in, continuously asking for password

Imran_ruckus — Thu, 29 Aug 2024 12:51:00 GMT

Hi @flyguy22

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue when trying to reset the username/password of the RUCKUS ICX-7150-C12P Switch with a Routing code issue.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try to follow the below video and process and let me know if that works.

I would request you to please refer to the below Youtube video in recovering the Switch password.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you recovered the Switch password, edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

Now you could try using your new credentials to log in on CLI. (If new credentials do not work, please wait for some time and try again later)

If that doesn't work, could you please let me know if you have an IP address for the Switch?

Please follow the above process and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to reset switch (ICX-1750) even after console in, continuously asking for password

flyguy22 — Thu, 29 Aug 2024 14:29:55 GMT

that doesn't help me. I'm getting the user access verification AFTER i try to recover. so I did the no password and boot but then it is still asking me for the user access verification.

I do not have an IP for the switch. Only my wireless access points (I have 2 of them) and nothing else shows on the site.

From all other research I've done on this, it seems as if the switch needs to be RMA'd.

Re: Unable to reset switch (ICX-1750) even after console in, continuously asking for password

Imran_ruckus — Thu, 29 Aug 2024 17:58:10 GMT

Hi @flyguy22

Thank you for your response and the update.

When prompted with "Enter 'b' to stop at boot monitor: 0," please ensure you press 'b' within 2-3 seconds.

Additionally, follow the steps outlined in the video provided:

https://www.youtube.com/watch?v=0ynKwSTpd_A

Please confirm once you have completed these steps and let me know if you if it works.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to reset switch (ICX-1750) even after console in, continuously asking for password

flyguy22 — Thu, 29 Aug 2024 18:36:57 GMT

I followed all those steps and i still am getting asked to enter user access verification. I followed the YouTube video and all the guides again

i still cannot get past the user verification access prompt to type the command prompt, enable

Re: Unable to reset switch (ICX-1750) even after console in, continuously asking for password

Imran_ruckus — Thu, 29 Aug 2024 19:49:47 GMT

Hi @flyguy22

Greetings!!!

Thank you for the response and the update.

Could you please try to perform a software recovery on the Switch by referring to the below guide?

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you are stuck at any point during the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to reset switch (ICX-1750) even after console in, continuously asking for password

flyguy22 — Thu, 29 Aug 2024 20:00:44 GMT

Tried this too, using a USB A to USB C in the ports. Then I even tried the RJ45 Ethernet one too

I get the all the way through booting and then it asks me to enter the password. I tried all the password combinations for sp-user and admin from the guide, nothing will allow me to log in

Re: Unable to reset switch (ICX-1750) even after console in, continuously asking for password

Imran_ruckus — Thu, 29 Aug 2024 20:19:36 GMT

Hi @flyguy22

Greetings of the day!!!

Thank you for sharing the requested on a private chat.

Based on our troubleshooting efforts, we are unable to reset the username or password on your RUCKUS ICX-7150-C12P switch via a console connection. Despite executing the ‘no password’ and ‘boot’ commands, and attempting to use default credentials, the switch continues to prompt for credentials. You also tried to perform the Software recovery on this Switch but were unsuccessful.

Given these persistent issues, we recommend initiating a Return Merchandise Authorization (RMA) for this switch unit, which will involve replacing the unit.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.