topic Re: R510 series in RUCKUS Support for Lennar Homes

R510 series

Vyas — Thu, 29 Aug 2024 13:48:17 GMT

The access point does not provide wifi signal in certain parts of the house. I have two ruckus R510 in the house, one upstair and the other one downstair. Can a technician or customer support advise whether there is a way to reset the access point or what kind of troubleshooting is needed. The lights are green.

Re: R510 series

Imran_ruckus — Thu, 29 Aug 2024 14:14:05 GMT

Hi @Vyas

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with your RUCKUS R510 Access Points with Wi-Fi connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on device connectivity and factory reset of the Access Points.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please follow the process outlined in the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 series

Imran_ruckus — Mon, 02 Sep 2024 13:12:32 GMT

Hi @Vyas

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 series

Imran_ruckus — Wed, 04 Sep 2024 12:42:55 GMT

Hi @Vyas

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 series

Imran_ruckus — Fri, 06 Sep 2024 12:28:51 GMT

Hi @Vyas

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community