topic Re: Bought new Lennar home. No info given about Ruckus in RUCKUS Support for Lennar Homes

Bought new Lennar home. No info given about Ruckus

AngeloE — Fri, 16 Aug 2024 18:03:53 GMT

I just bought a Lennar smart home. I got no instructions or info about anything the house has to offer. It has been trial and error trying to get the Ruckus working. We have 2 access points that we have reset everything seems to be running fine. One has power green and two amber lights for 5g and 2.4g. The other has 2 green lights one for power and the other for CTL and the same amber lights. I have no login info or even how to log in for them. I have reset both of the AP but haven't reset the ICX 7150. When I try to access the Configure.me nothing come up I don't even see a Configure.me in the wifi settings. My last resort now is this request and resetting the ICX 7150

Re: Bought new Lennar home. No info given about Ruckus

Squozen — Sat, 17 Aug 2024 09:46:59 GMT

If you have a computer with an Ethernet port you should be able to find the APs with a network scanner. You should also assume that the switch is running bugged code and check the Lennar forum for instructions on patching it.

Re: Bought new Lennar home. No info given about Ruckus

pinky_ruckus — Mon, 19 Aug 2024 13:37:25 GMT

Hi @AngeloE ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to find Configure.Me XXXX option during factory reset.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Bought new Lennar home. No info given about Ruckus

pinky_ruckus — Wed, 21 Aug 2024 13:46:26 GMT

Hello @AngeloE ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Bought new Lennar home. No info given about Ruckus

pinky_ruckus — Fri, 23 Aug 2024 15:00:01 GMT

Hello @AngeloE ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Bought new Lennar home. No info given about Ruckus

pinky_ruckus — Mon, 26 Aug 2024 18:58:59 GMT

Hi @AngeloE ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community