topic Re: Constant disconnections in RUCKUS Support for Lennar Homes

Constant disconnections

rgkst2 — Sun, 13 Nov 2022 20:09:34 GMT

Recently moved into a Lennar home with two Ruckus APs. I currently have a network setup through Ruckus APs (very unreliable) and a network through my ISPs modem/router (reliable). When trying to use the Ruckus Network (preferred) I experience quite a few issues.

1. Apps on my phone (including pool maintenance software app) do not function or connect.

2. While on work calls/meetings, my VPN/network will continuously interrupt/disconnect (Roughly every 3-5 mins). Making it unusable.

I've had nothing but issues with the Ruckus equipment since moving in (especially after a power outage).

Very little experience in APs/Networks any help is appreciated to diagnose and fix these issues.

Re: Constant disconnections

Vineet_nejwala — Mon, 14 Nov 2022 02:30:30 GMT

Hi @rgkst2

Can you please check below few steps that might be helpful to isolate issue :

https://www.youtube.com/watch?v=ITertSZJ5ck

https://www.youtube.com/watch?v=z-ix6RLPbU8

Best Regards

Vineet

Re: Constant disconnections

rgkst2 — Mon, 14 Nov 2022 15:46:28 GMT

Thank you Vineet,

1. Laptop - When connected to my VPN, I am unable to access the remote management page via my IP address. When already accessed, and connecting to my VPN after, all Clients are disconnected from the Ruckus Unleashed network.

1B. After disconnecting from the VPN, I was able to run the troubleshooting tool to mixed results. I'm not familiar what most of that means. Is there a way to share the logs?

2. On the mobile app, when logging into Manage you Network, I receive the error "Unable to reach Unleashed Network remotely. Ensure this Unleashed Network has internet connection and Remote Management is Enabled."

Additionally, I have noticed the Internet disconnect randomly while just watching the network page (Work meetings w/o VPN were still functioning, however I could not access websites etc). This is strange considering, my direct ISP WiFi network through the modem/router is functioning correctly and has internet connection for my other devices.

Re: Constant disconnections

Yarenis — Mon, 14 Nov 2022 16:32:49 GMT

Hi @rgkst2

If your ISP connection is working fine; however, the connection to the Unleashed network is not, you may be affected by a known issue called routing code, this is basically the Ruckus ICX7150 Switch is not booting from the correct partition, it is booting from its routing code causing a slow connection only on the Unleashed network, let me add the symptoms and how to fix it.

Symptoms:

Websites not loading
Devices getting disconnected or having problems working as intended.
Network dropping at random points in time.
Smart devices not being able to connect to the internet.
Unleashed dashboard sometimes as “Disconnected” on the Internet tab.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Constant disconnections

rgkst2 — Tue, 15 Nov 2022 02:36:02 GMT

Hi Yarenis,

When logging into remote management no switches are present, only two APs. Interestingly enough, three Ruckus WIreless IP addresses are found in Advanced IP Scanner. The two APs are present, however the last IP address, is listed as "Dead" in Advanced IP Scanner. Assuming this is the switch, typing it in an address bar times out.

Re: Constant disconnections

Vásquez_Fer — Tue, 15 Nov 2022 12:41:47 GMT

Hi @rgkst2

Could you reboot/unplug and plug back in your Router ( ISP) or Ruckus switch?

1-Disconnect from the VPN After this, run the scanner or access the router (ISP) and see the connected devices.

it should appear as Switch-Router - Switch - Ruckus etc.

Here is a Quick guide :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once you know the IP address from the ICX switch please log in via

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable
copy flash flash secondary
boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

boot system flash secondary yes

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

4-If the access via IP address is not possible here is a guide how to access using a console cable ( usb to usb type C )

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: Constant disconnections

rgkst2 — Tue, 15 Nov 2022 16:33:27 GMT

I do not have the username or password for the switch. It is different than my Ruckus Unleashed login. I checked the switch physically and do not see any info attached, how do I go about resetting this?

Re: Constant disconnections

Yarenis — Tue, 15 Nov 2022 16:46:56 GMT

Hi @rgkst2

Try the next combination:

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Note: if you know the IP address of the Switch, you can follow up the next guide to fix the routing code issue, but from WEB GUIDE means from your web Browser, there is no need to run commands.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Constant disconnections

rgkst2 — Tue, 15 Nov 2022 16:45:50 GMT

I have tried all of these. None work.

Re: Constant disconnections

Yarenis — Tue, 15 Nov 2022 16:52:02 GMT

Hi @rgkst2

Ok, let's perform a hard factory reset to the Switch, then try to gain access via Web guide with the default user and password:

username: super

password: sp-admin

Tutorial video for factory reset: https://www.youtube.com/watch?v=6jHMTdo_hK4

Factory reset steps:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Constant disconnections

rgkst2 — Wed, 16 Nov 2022 02:32:04 GMT

I have confirmed factory reset via the steps above.

Switch IP is no longer "dead" in advanced IP scanner, and is alive. In the remote management, the switch now shows, however shows as disconnected.

When trying to connect I received the error:

"SSH service is not enabled on ICX 192.168.0.226. Please manually enable it on ICX."

I have tried those usernames/passwords combos to log into the switch IP via web browser and they are still not the correct login information.

Re: Constant disconnections

Vásquez_Fer — Wed, 16 Nov 2022 12:08:41 GMT

Hi @rgkst2

Hope you are doing well !

Have you tried telnet option ?

Maybe is a old version so for that reason shows as disconnected and ssh is disable

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Best Regards

Fernando Vasquez

Re: Constant disconnections

rgkst2 — Wed, 16 Nov 2022 15:46:35 GMT

I have completed the above via telnet and confirmed the primary boot was running SPR, while secondary was running SPS. Per the instructions have completed changing both over to SPS (for Lennar) and reloaded multiple times. This has not fixed the issue, and the switch continues to say disconnected ""SSH service is not enabled on ICX 192.168.0.226. Please manually enable it on ICX.""

Re: Constant disconnections

Vásquez_Fer — Wed, 16 Nov 2022 16:03:50 GMT

Hi @rgkst2

Thanks for the update !

That the switch shows disconnected does not mean is not working fine basically the SSH tunnel between ICX and the Access points have not stablished to enable this we must complete certain requirements.

1-Could you please run a show version on the ICX-7150-C12p

show version

Switch should be running 08.0.90 or later version

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C2F8DE14.html

2-if your Switch is already running 8090 or later please run the following commands

Device>enable
Device#config terminal

Device(config)#crypto key generate rsa

3-Here create a username and password

device(config)# username 'USERNAME' password 'PASSWORD'

device(config)# aaa authentication login default local

Device(config)#lldp run

4-Make sure the management approval is enable